Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    10+ Years
  • Degree Required
    • Province
    • Date Posted
      November 05,2020
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    Business Operations Manager

    At TomTom…

    TomTom is a location technology company leader, driving towards a safer, cleaner and congestion-free world. The Service Platform (SP) organization is driving engineering and employee productivity, and a catalyst for change for the entire company. With software engineering is in the core of our DNA, the platform team is in a pivotal position to accelerate transformation. As the Business Operations Manager for SP, you will have an immediate impact on how the SP organization is enabling TomTom’s productivity, continuously optimizing the operating model, streamlining initiatives, overseeing program management, aligning the organizational model, and communicating to the various Product Units (PUs). The ideal candidate will have proven experience in a business management and/or operational role, combining excellent analytical, people, organizational, business and communication skills.

    This role reports to the VP Engineering of Service Platform and is based in Amsterdam.

    What you’ll do

    • Continuously optimize the performance of the SP organization
    • Define, implement and optimize the operating model, including core operational processes, responsibilities, decision making moments, and progress checkpoints
    • Review and optimize the organizational structure, including skill and talent management
    • Drive organizational goal setting and performance management (OKRs)
    • Oversee strategic transformational programs from initial scoping through delivery and successful execution, with a strong emphasis on alignment and visibility
    • Deliver compelling communication and change management plans
    • Drive a ‘customer obsession’ mindset throughout the organization
    • Assist and communicate with cross-functional leaders in decision making, investment approvals, program management and initiative implementation
    • Act as a trusted advisor to the head of the organization

    Key responsibilities

    • Manages strategic planning as part of company-wide financial planning processes
    • Translates strategic planning into objectives with will defined accountability and success metrics
    • Advises on organizational design optimizations to accomplish the objectives
    • Continuously improves the operating model, with an emphasis on strategic alignment, resource alignment, and visibility
    • Manages progress on objectives and key results
    • Oversees strategic project portfolio
    • Identifies talent and skill gaps, and coordinates plans to address the gaps
    • Coordinates communication plans to the organization
    • Communicates to key stakeholders and product units leveraging the service platform
    • Collaborates with corporate communications for consistency and leverage
    • Identifies feedback loops in the operating model to drive continuous optimizations

    • Serves as a liaison between staff, executives, senior leadership, regarding strategic alignment, organizational health, general mindset, planning, proposals, decisions and projects
    • Partners closely with HR for talent planning including acquisition, upskill and onboarding
    • Partners closely with Finance for planning, prioritization and delivery tracking purposes

    What you’ll need

    • Master’s degree in Business Administration or similar field
    • 5+ years in a business or operational management role
    • Excellent analytical skills and detail-oriented
    • High-close attitude, always seeks to complete the work
    • Strong affinity with the world of DevOps software engineering and agile methodologies
    • Proven experience organizing and directing multiple teams and departments
    • Excellent communicator in written and verbal form
    • Extremely versatile, dedicated to efficient productivity
    • Experience planning and leading strategic initiatives
    • Project, product and program management basics
    • Works independently
    • Effective at working with senior executives
    • Highest ethical standards, earns trust
    • The role is based in Amsterdam, The Netherlands

    Achieve more

    We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – driven to make a difference; we are confident, but don’t boast; we keep it simple, since life is complex enough; and we have fun because life’s too short to be boring.

    After you apply

    Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.

    TomTom is an equal opportunity employer

    We celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.

    Ready to move the world forward?


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