Careers that Change Lives
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.
A Day in the Life
Within this role you ensure smooth S&R processes. You are accountable for the follow up of process related Issues within the agreed SLA and additional ad-hoc end-user support to ensure equipment uptime. Your expected to identify root-causes, to turn data into actions. You are the linking pin between several (in and external) departments and management to recommend and drive structural process improvements in scope for S&R, by using Lean Six Sigma Methodologies.
TASKS & RESPONSIBILITIES:
Ensure service levels are consistently delivered upon targets;
Constantly challenge service levels and benchmark with customer experience/expectation;
Constantly analyses where processes can be optimized to improve operational and financial efficiency;
Train on resources on processes and systems (Validate and monitors end-user knowledge, to enable users to use processes and system as expected);
Being the operational SME in Service & Repair related Projects;
Support Country Leads in process related challenges;
Issue management, coordination of priorities;
Coordination of operational escalations within Service & Repair EMEA team.
Bachelor or Master degree;
Fluent in English language in word and writing;
Computer literacy (MS-Office and preferably SAP / ERP);
SAP PM / SAP MM/ SAP WM knowledge;
Lean Six Sigma Experience (Green Belt certified or trained);
Excellent communication skills;
Flexible, Dedicated and Determined;
Experience in Service Environments is a pre.
Nice to Haves
To be successful in this role you are an analyst with a strong passion for continuous improvement and change, this with a strong focus on execution;
You have a hands-on mentality combined with strong analytical and data-driven skills, able to simplify complicated concepts.
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
Flexible working environment;
Annual Incentive Plan % depending on company results;
Pension scheme and group discount on healthcare insurances;
Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract;
Employee Assistance Program and Recognize! (our global recognition program).
Is this the position you were waiting for? Then please apply directly via the apply button!
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.