Genmab is focused on the creation and development of innovative and differentiated antibody products, with the aim of improving the lives of cancer patients.
The Business Applications Engineer will be part of the Business Application Management (BAM) team within the Global IT department, based out of Utrecht, Netherlands. In this role, you will support and maintain critical business applications in a production environment. You will have a keen eye for compliance and regulatory requirements. You will collaborate with both internal and external stakeholders to ensure continued steady-state operations of such business applications.
Collaborating with Genmab stakeholders, you will implement new applications and technology platforms. You will ensure that they work seamlessly and create new functionality to suit business needs from the labs to the offices.
This position reports into the Global Head of IT Business Application Management (BAM).
Interact and partner with business users, vendors, infrastructure teams, and security/QA in the operation and maintenance of business applications across several business units
Keep the application system landscape (ASL) up to date
Advise, inform, and support the application system owners and super-users within Genmab and act as the first line of support for the business users for business application related issues or requests
Work within the GxP regulatory framework and update the relevant documentation following applicable departmental procedures
Manage system maintenance logs, coordinate with the Change Manager/CAB and inform users about outages and planned maintenance windows
Provide periodic reports on tasks, monthly financial reports and vendor issues/SLAs to the Business Application Management (BAM) Lead
Lead prioritization, categorization and remediation of any production deviations and CAPAs
Conduct root cause analysis, in collaboration with other cross-functional stakeholders to identify potential solutions to issues and to prevent future problems. Contribute to knowledge base articles, templates, reusable artefacts
A scientific/technical degree level qualification (e.g. Engineering, Computer Science).
Over 5 years’ experience coordinating application-based activities within a life science focused organization.
Demonstrated history of successfully working with business users. Ability to effectively interpret a business problem into a technical solution and articulate it back to the business stakeholders.
Experience of the Application Lifecycle Experience from initiation through to decommission for a broad range of business applications.
Proven experience of agile management and DevOps.
Demonstrated knowledge of the ITIL framework and working in a ticket/SLA based environment (ServiceNow, JIRA, Service Manager etc.)
Experience working with GxP regulations, procedures. Particularly around change management, period reviews, internal audits.
You have excellent interpersonal communication skills, strong personal integrity, and teamwork abilities.
You have a passion for creating a flawless customer experience.
A desire and drive for continuous learning.
Excellent verbal and written English language skills at a professional business level, as English is the preferred language used globally at Genmab.
Any questions? Please do not hesitate to reach out to recruiter Arma Muksinovic ( firstname.lastname@example.org )
Genmab employees work with determination and with respect for each other, consistent with our core values, to achieve our common goals. We give individuals and teams the autonomy to drive development of innovative products and solutions, knowing that integrity is a core value throughout our company. Genmab will offer the successful application a challenging position, where the right candidate will have the opportunity to work with highly specialised people across functions in an informal, multicultural culture, all aiming to make a difference for cancer patients.
Teamwork and respect are central pillars of Genmab’s culture and we therefore ensure an inclusive, open, and supportive professional work environment across our international locations. We believe that fostering workplace diversity across social, educational, cultural, national, age and gender lines is a prerequisite for the continued success of the company. We are committed to diversity at all levels of the company and strive to recruit employees with the right skills and competences, regardless of gender, age, ethnicity, etc.
Please note that if you are applying for a position in the Netherlands; Genmab’s policy for all permanently budgeted hires in this location is to offer a temporary agreement for one year, followed by a contract for indefinite time regardless of seniority.