Asst. Property Operations Manager - OurCampus en OurDomain Amsterdam Diemen
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. Headquartered in Charleston, South Carolina, Greystar manages and operates an estimated $150 billion of real estate in over 185 markets globally including offices throughout the United States, UK, Continental Europe, Latin America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than 500,000 units/beds, and has a robust institutional investment management platform with approximately $35.8 billion of assets under management, including nearly $13.9 billion of assets under development. Greystar was founded by Bob Faith in 1993 with the intent to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
The Assistant Property Operations Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Property Operations Manager in the day to day management of the property to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives and ensures the buildings and premises are in perfect condition.
Property: OurDomain & OurCampus Amsterdam Diemen
Capacity: 1718 apartments
Team: The team will consist out of appr. 10 team members, and therefore working closely together with your direct team members and outsourced service partners (security, cleaning, landscaping, specific maintenance) is key. This role reports to the Property Operations Manager.
Resident Facilities: service desk, 24/7 security, gym, launderette, study- and workspaces, lounge, theatre, game room, play room, parking, electric shared mobility.
Key Role Responsibilities:
Coordinates (outsourced) team members, daily activities and resources of the property to achieve and succeed established budgeted financial and operational goals.
Ensures all prospects are welcomed up to standard by the team and conducts sales and leasing activities such as property tours, follow up on any enquiries and convert prospects and leads into bookings to achieve targeted leasing numbers.
Leads all team members by regularly discussing progress and pending issues, conducts performance meetings and ensures all team members are provided with all tools to perform their job to standard.
Takes responsibility on quality control of all vendors by keeping proper documentation and regular catch ups.
Walking regular rounds on the premises and signalling any irregularity, takes responsibility for all viewing activities ensuring the property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
Supervises and monitors the complete process of applications, credit screening and background checks.
Is responsible on receipt of required documentation, contract returns and payments for new tenants and streamlines these processes consistently in the team.
Ensures a smooth move in process for all new tenant by leading by example and by taking strict quality control amongst all team members.
Monitors and checks (pre)inspections performed by the team in residents’ apartments that gave notice, ensuring a smooth and professional move-out process and timely planning of any maintenance works.
Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Ensures a hospitable approach by all team members and keeps consistent track through the resident satisfaction program.
Seeks input from residents on events and actively, together with the team, contributes to resident events.
Uses the property management software application (Yardi, RentCafe) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
Initiates and executes initiatives with regards to community building together with local businesses.
Undertakes marketing activities to promote the property (e.g. attending university open days) and monitors competitor activity.
Develops and maintains local knowledge and information resources, relevant to resident needs (i.e. travel, entertainment and amenities).
Completes and keeps up to date with Health & Safety compliance activities in line with the company’s policies and procedures.
Completes various administrative and other reports and performs other duties as assigned or as necessary.
Working closely with and responsible for all daily operations during absence of the Property Operations Manager.
Guides Month Ends together with Property Operations Manager by providing proper accruals, reclasses and variance analysis on monthly figures.
Residents, commercial tenants, university- and corporate accounts
Onsite team members, Regional Operations Manager & Corporate Support Teams, including Operations, HR, Finance, IT, Marketing, Health & Safety and (Technical) Asset Management
3rd party contractors, suppliers, partners, municipality, local police & neighbours.
Knowledge & Qualifications:
Good level of general education with good written and numerical skills.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
You have an organized way of working
Proficiency in using property operation systems (Yardi or others). Training will however, be provided.
Experience & Skills:
Excellent communication skills (Dutch and English, verbal and written).
Minimal 3 years’ experience in a similar role. Managed operations on a substantial scale.
Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.
Demonstrated management skills sufficient to lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists
The ability to create atmosphere, influence people positively and work under pressure.
Evidence of organisation skills in combination with customer service
Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
Numerical skills necessary to complete the above activities.
Flexible approach to work and adaptable to thrive in a changing environment.