DigiCert is the world's premier provider of high-assurance digital certificates.
We are driven by the idea of finding a better way:
A better way to provide authentication on the internet.
A better way to tailor solutions to our customers' needs.
A better way to enrich our employees' lives with opportunities to create the unexpected.
Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in.
As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
This is a full-time position.
WHAT YOU WILL DO:
Review incoming application forms, validate and submit to DigiCert's technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail
WHAT YOU HAVE:
1+ year of customer service experience in the IT sector (advantageous)
Tertiary qualification (advantageous)
Native, bi-lingual or professional proficiency in Dutch and bi-lingual or professional proficiency in English
Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications
WHAT's IN IT FOR YOU:
Opportunity to build a career in an exciting futuristic technology market segment
Opportunity to transition into B2B technology sales
Progressive employment conditions and flexible working hours
Exposure to modern systems and software tools
Flat organization structure
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.