As an Assistant Manager in the Digital Operations team, you will be responsible for providing key support alongside driving improvements towards day-to-day business operations across our .COM and APP spaces, within the Adidas Europe market. The team plays a huge role in making sure the premium experiences our customers deserve and expect come to life as intended, elevating the eCom business to even higher standards with minimal consumer friction. You will be working across multiple systems and cross functional teams to ensure smooth day to day operations throughout the entire customer journey, where the touchpoint landscape is constantly changing. Driven by your natural curious mindset and your business operations acumen, you will be exposed to a broad portfolio of stakeholder groups working together on driving stability and growth for Adidas EU.
Provide key operational support and planning towards critical Adidas Campaign & Product Launch moments such as Black Friday and Hype Product launches – coordinating readiness and supporting execution to maintain NPS and achieve Sell Through KPIs.
Strive to become the local ambassador for understanding and showcasing .COM & APP capabilities and features that can benefit the local market goals, with the ability to articulate operations focused subjects and pass knowledge to less technical audiences.
Assist with testing user experiences and end to end data flows across .COM & APP, prior to high profile Campaigns & Product Launches.
Assist in identifying and implementing process and operational improvements in partnership with Market and Global teams.
Assist with tracking and reviewing NPS within the Hype Product Launch area, using feedback to drive improvements.
Support in managing and verifying ecommerce data across different platforms (inventory, product setup etc.) - manage the accuracy, timeliness and consistency of the data as per business requirements.
Assisting with raising, collating and following up on defects/open issue tickets within the Campaign & Product Launch space, whilst keeping managers and key stakeholders updated.
Develop and document key operational processes such as Hype launches, Unlock Campaigns and APP only product launches – to maintain a repository of knowledge and share understanding with wider teams.
Assist with maintaining and tracking team tasks for weekly planning sessions and standups.
Coordinating team updates to the wider business.
Assist with scheduling and presentation preparation for internal and external team meetings.
Support with operationally focused projects or enhancement requests with our local & global teams
Support business initiatives by striving to become a subject matter expert. This involves understanding business needs and proposing creative solutions.
Help with the testing and verification of new operational functions and features. Participate in demo meetings and provide feedback.
Local Teams – Buying, Product Launch & Data, Digital Merchandising, Analytics, Consumer Experience, Supply Chain, Customer Service, Digital Activation, Consumer Experience, Store Operations, Retail IT partners and other core EU Digital Operations teams.
Global Teams – Product Owners, Global Hype Ops, Global IT, Developers
External Teams - External vendors
College/University degree from an accredited institution in Computer Science, Information Management or equivalent combination of education and experience.
1-2 years of eCommerce / retail / digital experience, preferably within an Operations role
Basic to intermediate knowledge of IT Systems, performance testing and monitoring, web analytics tools and quantitative data analysis.
Knowledge of tools and methodologies such as Adobe Analytics, Data Analysis, Salesforce, Caching, Payment Solutions, Order Management Systems, Agile ways of working and A/B testing.
Foundational understanding of the eCom architectural landscape on a high level
Practical experience and of MS-Excel, MS-Word and MS-Powerpoint.
Basic to intermediate experience in workflow/task management and documentation solutions, such as Atlassian JIRA & Confluence
A clear understanding of business levers which impact eCom commercial success such as conversation rate, traffic, average order value, ‘Click-to-delivery’ & cancellation rates.
Knowledge of eCommerce platforms, processes and data flows preferred
Hands on experience with Salesforce Commerce Cloud, IBM Sterling and Adyen is a plus.
Good presentation and communication (verbal and written) skills across different levels within a global organization
Self motivated, approachable and quick to adopt new learnings
Driven and passionate to understand new systems and technologies however complex
Analytical mind-set and innovative thinker - continuous enhancement of Data Driven approaches to operations is a key goal for our team
Passionate about problem solving and digging into details.
Organized and able to communicate and educate non-technical stakeholders
Enjoys bringing structure and clarity to chaos
Comfortable working independently towards common goals and agreed deadlines
Unphased by working in a dynamic environment where change can be constant.