We currently have an open vacancy for an Application Engineer based in the Rotterdam area, to provide on-site field service and assist customers with problem solving support regarding the company’s products, applications and solutions, and this for the Nalco Water division – Downstream (dedicated to Refinery & Petrochemical) in the Benelux. The role itself would see it progress into a Sales Engineer position in the future.
Support to district sales personnel in the handling of company program service calls on existing products and services and assist in the correction problems as appropriate.
Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance, and reliability. Inter-act with appropriate company resources and work as a team.
Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
Qualify, coordinate, and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
Seek to keep abreast of the latest industry advances through continuous education.
Engaged and demonstrating the district safety culture in all aspects of your day to day work I line with defined metrics, systems of work and tools to protect yourself, co-workers, customers, and the Nalco brand
Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
Bachelor degree in Chemical Engineering (preferred) or related other technical field or related relevant industrial experience.
VCA certificate preferred
Good Computer Skills
A personable and communicative approach
Strong work ethic and commitment
Ability to work flexible hours to ensure service delivery
Ability to work both independently and in a team
English Language skills required
Valid driving license B
Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.
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At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.