Tiqets is one of the fastest-growing tech scale-ups in the Netherlands. To keep it moving fast and making culture more accessible, we’re hiring an API Support Engineer to join us!
Full-time · Amsterdam
Who are we?
We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right?
We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as an API Support Engineer, send us your resume. We might be looking for YOU!
Be accessible: Help out, communicate honestly, and be there for each other.
Be remarkable: Have fun, think creatively, and celebrate great moments together.
Skip the line: Be fast, flexible, and smart; take responsibility and push forward.
Life at Tiqets
What you will do
Tiqets provides APIs and widgets that enable business partners to promote and sell tickets from our museum and attractions portfolio. As a Technical Support Engineer, you will support these partners as they build services using these APIs and widgets. You will support the partners during the integration phase and manage and resolve technical questions and issues from their developers. You will also work with Tiqets Developers to ensure that any problems the partners encounter are being resolved in a timely manner. In addition, you will identify and suggest improvements for the API, widgets and related tooling based on partner feedback and learnings.
Providing technical support to developers that are using the APIs and widgets
.Working with the partners to understand how they are using the APIs and widgets
Drive improvements on the API, widgets and related tooling
Maintaining the API documentation and writing tutorials and code samples
Making sure technical issues are resolved timely and keeping the partner informed during the process
Improving support related processes and the partner support experience.
At least 1 year programming experience
Good understanding of RESTful web services and JSON
Great communication and people skills
Experience working directly with customers
Excellent English in speaking and writing (Dutch is bonus)
Living in the Netherlands
Check our Tech Stack
Perks & Benefits at Tiqets
Young, dynamic, international working environment
Bright, welcoming office located in the centre of Amsterdam
Opportunity to make an impact in the fastest growing tech scaleup
20% personal Tiqets discount code to explore great museums/venues worldwide