Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 12,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Allround Front Office Shiftleader

    Job Ref: INT9288
    Branch: Ibis Budget Amsterdam City South
    Location: Ibis Budget Amsterdam City South
    Contract type: Permanent
    Hours: Full Time
    Hours per week: 38
    Posted date: 09/08/2021
    Closing date: 10/10/2021

    Open to adventure

    Hello to the go-getters, early-risers,

    the riders and the party lovers.

    Hello to the movers and shakers, to the real deal finders. Hello to the young and the young at heart,

    the daring, the street smart.

    Who can make anywhere their home,

    while embracing the unknown.

    Hello to those who find adventure in the everyday

    And when the night comes, a sweet dream of their stay.

    We are the Smart Basecamp for In Out Adventures

    The ibis budget Amsterdam City South is looking for an Front Office Allround Shiftleader to join the team.

    Who are we?

    The ibis budget Amsterdam City South is a modern, 314 bedroom hotel, offering accommodation for up 800 people, serves breakfast and has a fun game-room area. We are located in Amstelveen, just between the Amsterdam Buitenveldert and the Amstelveen Stadshart.

    !! Really important for you to know: the tram stops in front of the hotel, it is easy accessible by bike and as a team-member you will have free car parking.

    What will you do in the role of Allround Shiftleader?

    In the role of Allround Shiftleader you will be the person in charge during your shift, ensuring a smooth and safe running of the hotel operation.

    What does this look like:

    You will plan your shift, conduct a thorough handover to your team and anticipate on the unexpected

    You will check prepare the daily arrival list and you support your colleagues with their duties

    You will welcome guests and ensure a warm, friendly and efficient service both by yourself and by your team on duty

    You interact with guests during their stay and resolve any queries or issues guests may have

    You monitor and respond to online guest feedback

    During the morning-shift you will oversee the breakfast service as well and make sure the team is fully informed on and ready for the breakfast

    You will undertake a duty round and complete the reporting accordingly

    You will drive hotel revenues by upselling and cross-selling and motivate your colleagues to do the same

    You have a good working knowledge of all services and facilities of the hotel to assist guests and colleagues where needed

    You will make sure the team on duty works in a safe manner and in a safe environment.

    Who are we looking for?

    Needless to say, being service minded pro-active is essential for this role.

    And further:

    You like working in a team and you enjoy taking on responsibility

    You are innovative and thrive in a busy environment

    You gained experience in a similar role for at least 1 year

    You are fluent in English, have a good understanding of Dutch and preferably in 1 additional language

    You enjoy sharing your knowledge and experience and you coach your colleagues to become confident hospitality stars

    You preferably have a good working knowledge of the FOLS PMS system (ACCOR)

    It will be an advantage if you previously gained working experience within ACCOR

    You need to be able to travel to and from the hotel between 06.45 and 23.00hrs

    Together with your colleagues, you ensure a good working atmosphere so that you can get the most out of yourself and your colleagues

    What do we offer to you?

    Working within a growing organization where you can continue to develop and grow yourself

    Competitive salary, travel allowance when work-home travel is more than 5 kilometer

    Free parking

    Working in an enthusiastic divers team

    Unique experience to work within a group of different hotel brands

    With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide.

    The ibis budget Amsterdam City South if part of the Borealis Hotel Group.


    Hit the apply button and send us your CV and personal pitch!

    Ibis provides Vibrant Hotels and Caring People. This hotel operates in conjuntion with Interstate Hotels Resorts, the Global third party management company of choice.

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