Job Properties
  • Job Type
    Full-time Position
  • Category
    Finance & Accounting
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 14,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Wholesale & Rural KYC Manager Learning & Communication


    Securing a leadership role where you take on responsibility for the Know Your Customer (KYC) knowledge infrastructure of the bank and by doing so support the Wholesale and Rural business lines in the execution of their CDD processes. As Manager Learning & Communication your mandate and that of your team is to create the global knowledge and communication function and develop and maintain all elements necessary to satisfy the bank’s CDD requirements. Your team will build on the results of the Client Onboarding Programme, where state of the art services like a training curriculum based on serious gaming and a new on boarding platform were delivered. You will further develop your organisation, also taking into account new technological developments in the market, interbank developments and Rabobank’s ambition to mature the position of CDD as key element the non-financial risk part of the bank.

    Making a difference

    • Create & maintain the Rabobank KYC training curricula
    • Initiate and maintain the global CDD W&R Procedures
    • Align with key stakeholders (CAMS, Retail NL, etc.)
    • Deliver functional support to users with questions and information requests
    • Facilitate and maintain the CDD knowledge structures like sharepoint site and communities
    • Design and implement a user based CDD W&R communication function
    • Manage the Learning & Communication team

    With each other
    Collaboration is at the heart of everything we do. Our W&R KYC Operations Center brings talented people together to enhance our way of working and our results in the area of KYC. In the W&R KYC organization we work with many colleagues from different disciplines, geographies and backgrounds. With you as a Manager Learning & Communication, the team will consist of 10 colleagues.

    The W&R KYC Operations Center is set up to support the work of the W&R KYC triangle of Business, Compliance and Operations with strong operational oversight, steering, ongoing standardization and striving for excellence in relation to KYC in the W&R regions and business units.

    Key objective is to support the W&R regions and business lines to ensure full compliance with all applicable KYC standards, full standardization and continuous enhancement of the KYC processes in line with regulatory developments. This requires strong expertise in all KYC areas as well a strong communication skill and awareness.

    With you
    Customer focus, collaborative, results orientated and building bridges across the WRR domain are clearly essential for the role of Manager Learning & Communication. As a leader within Rabobank you take responsibility, facilitate and inspire the team and you actively seek for in- and external collaboration. This new ‘co-making’ and ‘cooperation’ leadership is in your genes, and ensures that you are able to play a key role in the way Rabobank organizes its CDD capabilities in a cost effective, innovative and future proof way. In addition, it's important that you recognise yourself in the checklist below:

    • HBO+ (higher professional education) or Academic degree (MSc)
    • Solid understanding of Rabobank’ s CDD Policies and it’s working in daily practice
    • Preferably International experience within W&R and experience working across regions, domains and business lines
    • Knowledge of relevant laws and regulations for financial sector
    • Project management skills
    • Affinity with learning and innovation
    • Excellent verbal and written communication skills; in the English language
    • Valid permit to work in The Netherlands

    Growing a better world together
    You'll already be aware that Rabobank is a financial services provider for more than 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

    • A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste.
    • As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order.
    • Together with Vluchtelingenwerk Nederland (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job.


    Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-hour working week), you can also expect:

    • a gross monthly salary between € 4.492,45 and € 7.722,56 (scale 10-11, based on knowledge and experience)
    • a thirteenth month and holiday pay
    • an Employee Benefit Budget (10% of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout
    • a personal budget that you can spend on activities related to your personal development and career;
    • flexible working times and location-independent working
    • 100% reimbursement of commuting costs if you travel by public transport! Do you still prefer to travel by car or motorbike? Then choose a commuting allowance
    • a pension scheme, to which your contribution is only 3,5%

    Let's meet
    Are you the person we're looking for? Are you ready to join Rabobank as a Manager Learning & Communication and to make a difference to yourself, our customers and to society? We look forward to receiving your application for this vacancy in Utrecht.

    Good to know:

    • Apply via the “Apply now” button.
    • If you have any questions about the specific details of this position, please contact Monique Wunderink, W&R KYC CDD Operations Lead, on
    • Petra Kouwelaar, Recruiter, would be happy to answer any questions about the application procedure via
    • The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.
    • Your privacy is important to us. Do you want to know more, click on this link.
    • Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!
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