Hey there! We are Gorillas & we are influencing the way people live their lives. Groceries being delivered to your door in 10 minutes is a concept that up until recently was unimaginable. We’re redefining an industry that has never experienced the rapid changes that we’re creating. You can now be a part of generating this change.
Our Operations Department provides operational support to our riders & everyone on shift in the warehouse, and to undertake all scheduled operational duties as required. The Ops teams focus on the very core of our business which is responsible for our 10 minute deliveries. This role will provide significant operational knowledge and in-depth knowledge to the local teams to ensure successful performance and excelled customer and client experience in the final mile.
Your responsibilities will include:
You will lead & develop a team within your warehouse and be responsible for providing them a healthy and happy work environment. You need to ensure that the Gorillas spirit is always up and on fire!
You will be the first person of contact for any performance or operational questions of your warehouse
You will manage your own warehouse team consisting of supervisors, operations associates and the bike crew
You will communicate with many different stakeholders, e.g. suppliers, shift leads, bike crew, landlords, customers, neighbors
You will pack & deliver orders to the customer
You know your warehouse like the back of your hand and you can answer any question with regards to the warehouse and its processes
You will be accountable for the warehouse performance and the achievement of warehouse KPIs
You will analyze data around sales, customers, and delivery to make informed decisions on how to drive sales while ensuring customer satisfaction
You will ensure product quality & availability through inventory accuracy
You have a good bachelor’s degree
You have gained first experience in a fast-paced environment
You see yourself as an entrepreneur and you are eager to take the next steps. Managing one warehouse, managing a whole district, leading entire city operations and steering further expansion
You are willing to make Gorillas your mission and are ready to work hard to make this business a success
You have a hands-on mentality and are willing to get your hands dirty
You have very good communication skills and are proficient in both written and spoken English
As a part of the fastest growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom & growing with us! With a transparent company culture & stunning team spirit, Gorillas ensures a dynamic & international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity & are committed to creating an inclusive environment for all employees.
If you want to build something you are proud of & you believe in the vision, we want you in the Gorillas fam!
Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.