Warehouse Management System coordinator (based in Oosterhout)
WHO YOU ARE
You are passionate and inspired by the IKEA vision, home furnishing, values and culture and enjoy applying strategic, tactical and operational approach for analyzing business opportunities from the customer perspective. You have an eagerness and desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction. You see the customer first and consider the impact on the customer when taking decisions and are inspired by challenging situations. You naturally lead business through people.
For this role you should have a university degree in Economics, Logistics, Supply Chain Management or proven performance in logistics/commercial/supply chain management. You bring with you 2-4 years working experience in a management position. You have a proven successful leadership in delivering both business result and people development and experience in working in a matrix organization. You have successfully lead projects or processes on country/market/national level. You are fluent in English and skilled in coaching, mentoring, facilitation, conflict management and problem-solving.
You have knowledge in the following areas:
IKEA business model, the strategic landscape and IKEA ways of working
Good business understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
Very good knowledge of IKEA processes, supply chain, store and warehousing operations and service business leading to an excellent customer fulfilment
Very good understanding of the customer and co-worker needs, demands and expectations in the markets
Good knowledge of market/industry intelligence: applies market/industry knowledge to achieve organizational goals and objectives; understanding of KPIs used for success measures for own function; understanding of market specifics when making decisions
Good knowledge of change management and leading in the unknown/exploring
Good knowledge of different leadership styles and needs as well as appropriate use in different situations
Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
Good financial competence: knowledge about how internal and external financials impact the business of IKEA and an understanding of how to communicate this financial impact to different target groups; applying financial knowledge to achieve organizational goals and objectives
Excellent knowledge of relevant IT systems/solutions/tools within area of expertise
WHAT YOU'LL BE DOING DAY TO DAY
The purpose of the role is to take overall responsibility for:
availability, configuration and maintenance of all available warehouse management systems (WMS) in the respective market to support operations in all Fulfilment Operations units
business related system enhancements in order to increase efficiency and quality, decrease operational costs and smoothen operational processes
matrix responsibility for WMS Superusers on the respective market.
You will be:
Accountable for development, coordination, support and securing a common approach for all WMS related tasks and responsibilities
Accountable for defining and follow up the action plan to reach global/local WMS goals
Accountable for follow up and benchmark the WMS KPIs
Accountable for System deployments
Accountable for providing support to operations on system set-up and system usage
Responsible to implement and coordinate level 0 support (WMS Super User) for WMS systems and secure resources for WMS related forums
Coordination of critical WMS related issues with service owner or IT Service Desk
Responsible to provide the input for the WMS budget process
Secure the support for global development projects, support the group and market and unit BP activities
Accountable for developing the needed competencies within WMS Superusers to secure success through the development and implementation of training programs at all our Logistics units
This role is located in Oosterhout, the Netherlands.
OUR TEAM WITHIN IKEA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
We love to see your resume and motivation letter. We will evaluate all incoming applications to assess whether the job requirements are being met and will prioritize accordingly.