As tour employee you will be receiving guests and internal and external relations of HEINEKEN and others by being the ultimate brand ambassador. By creating lasting memories and exceeding expectations of Heineken Experience tour guests, you represent and reinforce the image of The Heineken Company and its products and services.
Your work environment
Heineken Experience is a bustling attraction and event venue in the heart of Amsterdam. The former brewery welcomes over 1MIL every year and numerous events are hosted in the state of the art meeting and events centre. The Heineken Experience is growing and will continue the competition with the biggest tourist attraction in Amsterdam.
Being an ultimate host for visitors
Welcoming guests with a positive appearance and act as the ultimate Heineken ambassador
Handle questions and/or complains of guests on a correct, in time and customer-friendly manner, independently, or in consultation with the Floor Manager
Guide the VIP Tour for specific groups according to operations schedule
Operations & security
Working on the day to day operations on key positions in the tour, e.g. info desk, cash desk, brew you coordinator, entrance host, best damn bar coordinator and brew room.
Be aware of the safety within the HEX and identify and inform the Floor Manager pro-actively about possible risks and safety improvements
Taking care of a clean and representative work environment
Provide first aid support when needed (BHV)
Being up to speed on the HACCP and ARBO-Precautions and translating daily work-environment
Identify and inform the Floor Manager pro-actively about possible process and tour improvements
Being an ultimate role model
Guidance to Flex workers and act as an ultimate role model
Cooperate in a positive way with the Floor Manager, other tour employees and flex workers
Being the ultimate draught master, understanding the techniques and knowledge of Heineken beer
MBO, preferably Hospitality
Experience in a service-oriented role / Hospitality / Dynamic environment
Strong storyteller skills
Languages: English / Preferably more
HEINEKEN Experience is 365 days open on an annual base. Your flexible availability during the evening, weekend and holidays is required.
Interested? Please include your CV and a motivational letter in which you explain why you are excited about a career in hospitality.
Embracing and celebrating diversity is core to HEINEKEN’s purpose of “brewing the joy of true togetherness to inspire a better world”. We believe that people as diverse as our brews – including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style – enrich our lives and strengthen our business. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all.