(1) Provide phone and email-based technical support, problem-solving, and troubleshooting support for distributors, installers, and end users (prioritize based on time zone). (2) Warranty claims to process, generating cases via CRM to track and resolve customer inquiries, and answer technical product inquiries. (3)Liaise with service, sales, R&D, and repair center departments to ensure cases are dealt with efficiently. (1) 为分销商、安装人员和最终用户提供基于电话和电子邮件的技术支持、问题解决和故障排除支持（根据时区划分优先级）。 (2) 保修索赔处理，通过CRM生成案例，跟踪解决客户咨询，解答技术产品咨询。 (3) 与服务、销售、研发、维修中心等部门保持联系，确保案件得到高效处理。
Basic Requirements (1) Power electronics, electrical engineering and automation related majors are preferred, and relevant after-sales service experience in the power industry is preferred. (2) Proficient in computer and office software operation. (3) Be proactive, have a strong sense of responsibility, have good communication skills and teamwork awareness, and have a strong ability to execute goals and plans.
Core Requirements (1) The native language is Dutch or proficient in both Chinese and English. (2) Possess a long-term legal work permit in the local area and is willing to engage in customer service work.
Established in 2010, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers, and smart energy management solutions. According to IHS Markit, the company is the world's No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, for storage hybrid inverters, Growatt is the second largest supplier in the world according to Wood Mackenzie.