Company Name

Growatt New Energy
 

Job Title

Technical Support Engineer 技术工程师

Job Responsibilities

(1) Provide phone and email-based technical support, problem-solving, and troubleshooting support for distributors, installers, and end users (prioritize based on time zone).
(2) Warranty claims to process, generating cases via CRM to track and resolve customer inquiries, and answer technical product inquiries.
(3)Liaise with service, sales, R&D, and repair center departments to ensure cases are dealt with efficiently.
(1) 为分销商、安装人员和最终用户提供基于电话和电子邮件的技术支持、问题解决和故障排除支持（根据时区划分优先级）。
(2) 保修索赔处理，通过CRM生成案例，跟踪解决客户咨询，解答技术产品咨询。
(3) 与服务、销售、研发、维修中心等部门保持联系，确保案件得到高效处理。

Basic Requirements
(1) Power electronics, electrical engineering and automation related majors are preferred, and relevant after-sales service experience in the power industry is preferred.
(2) Proficient in computer and office software operation.
(3) Be proactive, have a strong sense of responsibility, have good communication skills and teamwork awareness, and have a strong ability to execute goals and plans.

Core Requirements
(1) The native language is Dutch or proficient in both Chinese and English.
(2) Possess a long-term legal work permit in the local area and is willing to engage in customer service work.

基本要求
(1) 电力电子、电气工程及其自动化相关专业优先, 拥有电力行业的相关售后服务经验优先。
(2) 具备熟练的电脑和办公软件操作能力。
(3) 积极主动，责任心强，具备良好的沟通能力和团队协作意识，目标计划执行力强。

核心要求
(1) 母语为荷兰语或精通中英文双语。
(2) 拥有在当地长期合法工作许可， 愿意从事客户服务工作。

Company Introduction 

Established in 2010, Growatt is a global leader in smart energy solutions. The company provides an extensive portfolio of products and solutions including PV inverters, energy storage systems, EV chargers, and smart energy management solutions. According to IHS Markit, the company is the world's No.1 residential inverter supplier and also ranks among the global top 5 suppliers of commercial inverters. Additionally, for storage hybrid inverters, Growatt is the second largest supplier in the world according to Wood Mackenzie.
 

Growatt 成立于 2010 年，是智能能源解决方案的全球领导者。 该公司提供广泛的产品和解决方案组合，包括光伏逆变器、储能系统、电动汽车充电器和智能能源管理解决方案。 根据 IHS Markit 的数据，该公司是全球排名第一的住宅逆变器供应商，也是全球前 5 大商用逆变器供应商。 此外，根据 Wood Mackenzie 的数据，对于存储混合逆变器，Growatt 是全球第二大供应商。
 

Provide with working visa

Maybe

Employment Type
Full-time
 

Working Location

Capelle aan den IJssel，Netherlands