Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
Provide total customer satisfaction to meet the needs of the customers according to New Balance standards, drive sales and achieve targets. You will be responsible as an ambassador of the brand to act as a role model and train associates in store, embracing New Balance values in a fast paced and energetic environment.
Open and close the store following the correct company procedures
Train and support associates whilst delivering the goals and tasks of senior managers in store.
Achieve personal KPIs
Deliver total customer satisfaction
Assist customers in understanding why our products meet their needs
Follow the end to end customer journey – from entering the store to leaving the store
Open and close sale transactions including processing sales in line with company procedure
Uphold company values in day to day work
Encourage continuous improvement through ongoing feedback
Responsible for maintaining health, safety and environmental standards in store
Help to ensure the store remains as commercial as possible following given guidelines for example, visual merchandising and stockroom standards
Protecting the New Balance brand and assets at all times
Actively own your own learning, for example, product knowledge, product fit
Adhere to all company policies and procedures
Perform other duties as required
REQUIREMENTS FOR SUCCESS:
Past retail experience desirable or a clear understanding of what a sports environment needs to succeed
Demonstrate customer service skills
Motivation/positive attitude towards sales
Desire to succeed and improve
Ability to performance basic maths and general retail operational processes
Interest in Fashion and/or sport desirable
Excellent communication skills and enjoy working with people on a daily basis
Flexible work schedule includes weekends and holidays
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.