Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 18,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    SOC Subject Matter Expert

    Who we are:

    Irdeto is the world leader in digital platform security, protecting platforms and applications for video entertainment, video games, connected transport, connected health and IoT connected industries. Irdeto’s solutions and services enable customers to protect their revenue, create new offerings and fight cybercrime effectively. With more than 50 years of expertise in security, Irdeto’s software security technology and cyber-services protect more than six billion devices and applications for some of the world’s best-known and loved brands.

    People are Irdeto’s biggest strength and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto’s success. With a unique heritage in security innovation, Irdeto is building a secure future where people can embrace connectivity without fear.

    The Role:

    As a SOC second line Engineer, you provide advanced support for our internal & external customers. In this role, you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, IT, DevOps and Denuvo. We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud.

    Your mission at Irdeto:

    • Provide Problem management and take appropriate measures to resolve the issue.
    • Maintain contact with the customer, our field experts, technicians, and other relevant parties.
    • Engage in periodic performance reporting and auditing of the SOC team based on key parametric and data centric criteria.
    • Provide administration and maintenance support for SOC tool suite (example: Splunk, AWS CloudWatch, VictorOps, etc.
    • Perform environment troubleshooting with SOC engineers to quickly resolve the issues.
    • Work on continuous improvement, development and maintenance of procedures and their documentation.
    • Work on continuous improvement initiatives (Automation) and lead in product onboarding, service transitions and projects.
    • This position will involve a weekly on-call routine for first-line assistance along with usual working hours.
    • Responsible for SOC 1st Line training and development. 2nd Line team will also be required to help arrange product/service training to keep up-to-date and current on what is supported.

    How you can add value to the team?

    • Having prior support (1st line experience) is advantageous.
    • Good Communication and interpersonal skills.
    • Flexible way of working.
    • Customer focused.
    • A true team player!
    • Willing to continuously improve your skills and gain necessary expertise.
    • Project & Problem Management experience will be advantageous.
    • You have (recently) completed a Bachelor or Master’s degree in Computer Science or a related technical discipline, or have some work experience in IT.
    • You have intermediate of Windows and Linux environments.
    • Prior working knowledge of cloud technologies (AWS / Azure / Google etc.) is advantageous.
    • Good scripting experience in one of these languages is advantageous: PowerShell, Bash, Python.
    • Knowledge of FreshService or other ticketing system is beneficial.
    • Experience with Jira or other project and task management tools is beneficial.

    What you can expect from us:

    Irdeto is a people first organization where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.

    In addition to competitive remuneration and extensive benefits we offer:

    • An international & multicultural environment where diversity and inclusivity are celebrated and embraced
    • Professional educational opportunities and training program
    • Innovation sabbatical
    • Volunteer Day
    • State of the art office space
    • On the job coaching and mentoring
    • Flexible work arrangements – via our Work Hard Anywhere policy.
    • Some of us run city marathons and even go on snowboarding trips together!
    • Casual Friday? Casual every day!
    • US$ 500 net for your home office setup after you passed your trial period
    • And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

    With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.

    Welcome to Irdeto!

    Irdeto is proud to be an equal opportunity employer and we do not discriminate on identity or innate characteristics, instead we aim to build a diverse, inclusive culture where your talent counts.

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