Responsibilities/Tasks

If you have a passion for customer service, administrative tasks, and supporting your colleagues by handling service requests, projects, and contract executions, you might be the one!

Your main responsibilities are:

• Managing and reacting to service requests, including all communication with our global service partner network.
• Executing maintenance contracts from A-Z and updating all necessary documentation/tools throughout the duration of the contract.
• Ensuring the quality and accuracy of entries from the services team into the ERP system.
• Acting as the bridge between the Services and Finance departments.
• Handling service requests (as a backup for the service delivery reps).
• Assisting with the preparation of quotes.
• Assisting the Service Delivery reps with minor service delivery tasks such as preparing service delivery reporting.

Requirements

• You have a Bachelor’s or Master’s diploma in any field.
• You are analytical, detail-oriented, pragmatic, and have great organizational skills!
• You can work under tight deadlines.
• You get joy from tidying up and maintaining excel sheets.
• You are a natural problem solver; who is open to change and seeks a better way. All with enthusiasm and a can-do mentality.
• You are not afraid of taking on new or unfamiliar tasks and do not stop before the problem is solved.
• You are someone who is willing to work in a 24×7 environment without a 9-5 mentality and open to out-of-office hours activities.
• You have excellent English communication skills, both verbally and written.
• You are a real team player!

Additional information

• Laptop and a cell phone
• Potential to quickly grow within the company
• Complete and ongoing training from the start
• International feel in a multi-cultural team across several countries
• Opportunity to participate in an amazing adventure that starts now and hopefully never ends.