Sales Support Representative (French and Italian Language)
Black Box is growing! We are looking for a Sales Support Professional based in Utrecht, NL to join our great team! The Key Things we are looking for in our next colleague are: French and/or Italian Language abilities and Excellent Customer Service skills! The Sales Support Professional will support the Sales Team, Operations Team and the Black Box customers (internal and from the French/Italian region). *Primarily Roles & Responsibilities* **
Support the transactional business of the Sales team by raising quotes and processing RMA, using our internal database system
Supporting our local teams as well as customers in the French region in the local language (French speaking)
Follow up on outstanding quotes and customer call backs in the local language
Keep and maintain consistent and accurate records in the database following customer contact
Handle all general and order specific customer enquiries within the account base (French region), ensuring accuracy and orders shipped on time.
Liaising with EMEA Operation team to ensure accurate lead times and delivery schedules are communicated to customers.
Maintain a high level of inter departmental and customer / supplier communication.
Provide administrative support to Sales team as required
Any other function as deemed necessary by the Management Team
Skills, Knowledge, Abilities
Near native fluency in French and English both written and spoken.
Experience from having worked and lived in one of the local countries (French region). Familiarity with the business and living culture is essential.
Experience preferably within an international shared services environment (business to business).
Excellent telephone manner, communication and negotiation skills.
Proven track record of excellent customer services (internal and external) skills.
Must be PC Literate – MS Word, Excel, Outlook, databases, Microsoft Dynamics AX
Systematic, methodical approach with good organisational skills
Tenacious and proactive approach to work
Diligent and detail focused
Ability to work to deadlines
You finished your relevant education and have at least three (3) years of work experience in an international shared services environment.
You have solid experience in an administrative role (essential)
You have solid experience in a customer focused telephone role (essential)
You are proactive, take initiative and are a self-starter
*What's in it for You?* ** Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region. *About Black Box* ** Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT. We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.