Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch French German
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Zaandam
    • Date Posted
      January 05,2022
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Sales Support

    JOB DESCRIPTION

    In the role of Sales Support Zaandam you are responsible for the support of the international sales managers and customers to ensure that the sales results are met. You work from the head quarter location of Exter in The Netherlands, Zaandam, and you report to the head of the sales. The sales managers you support are responsible for sales in Europe, Africa and Americas. You work in close contact with our senior sales support in Zaandam and the sales support team in Bangkok.

    GOALS AND OBJECTIVES

    • * Create high level of customer satisfaction
    • * Ensure flawless execution in administration
    • * Be the linking pin between the sales managers, the customers and the Exter Operations
    • * Able to connect people across cultures
    • * Drive processes and take actions within the deadline
    • * Analyse sales data and make reports

    DUTIES AND RESPONSIBILITIES

    • * Increases company performance by recruiting, coaching, guiding and monitoring performance
    • * Communicates company values, strategies and objectives, assigning accountability, planning and appraising performance
    • * Develops with sales managers local sales plans
    • * Seeks alignment between Bangkok and Zaandam Functions and enforces company processes
    • * Coordinates alignment between our Exter Asian Sales Organization – Application Centre – Finance and our JV Operations
    • * Builds company image by working with customers, governments and employees enforcing ethical business practice
    • * Contributes to team efforts by accomplishing and driving for results
    • * Drives and Support sales activities where needed

    KEY SKILLS AND KNOWLEDGE REQUIREMENTS

    • * Excellent interpersonal and communication skills
    • * Administrative, record-keeping with attention to detail
    • * Excellent skills in Microsoft Office Excel, Word and PowerPoint
    • * Ability to multi-task
    • * Focus and deadline oriented without compromising the process
    • * Knowledge of and ability to collaborate when necessary with other departments
    • * Excellent organizational skills
    • * Experience with CRM and ERP applications
    • * Analytical and problem-solving skills
    • * Ability to work under pressure
    • * College / University level
    • * Preferred language skills: 1) English, 2) German, 3) French, 4) Dutch

    DETAILED DUTIES AND RESPONSIBILITIES

    • * Main point of contact for the customers, and internally for the following activities:
    • o Sales forecast information
    • Proactively check forecast regularly
    • Highlight deviations (positive and negative)
    • Check with customers for their most accurate forecast
    • Escalate to the Sales Manager in case of relevant deviations
    • o Questionnaire and document requests
    • Pick up all questionnaires and document requests from the customer
    • Manage the flow internally
    • Send the answer back to customer
    • Keep the Sales Manager in cc
    • o Complaints:
    • Pick up the complaint from the customer
    • Manage the flow internally, within the deadline
    • Check outcome with the Sales Manager
    • Reply to the customer with Sales Manager in cc
    • o Samples:
    • Pick up all sample requests from customers
    • Coordinate internally and confirm to the customer
    • o Order delays:
    • Pick up the communication from SOM in case of delay
    • Inform Sales Manager on a case-by-case basis
    • o Portfolio management
    • In case of change at Product level, inform the customer and follow up actions
    • o Sales contracts:
    • After prices are agreed between the Sales Manager and the customer, share the SC with the customer.
    • Archive the email communication in Shared Folder
    • o Management of changes (MOC)
    • Pick up all MOC’s for the region, and manage the process within the deadline
    • Align with Sales Manager on priorities
    • o Data administration in SAP (ERP system) and Salesforce (CRM system)
    • Make sure that data is updated, well maintained
    • Response to general questions and requests of customers and sales managers (e.g. product information, conditions of sales, production planning, support Sales Manager in meeting preparation)
    • Active commercial approach to customers with propositions (example : sample follow up)
    • Proactively identify issues and opportunities
    • Participate in cross functional meeting
    • Actively participate in cross functional projects
    • Prepare monthly Reporting

    INTERESTED?

    Please send your cv through indeed.

    Zaanse Ster

    www.zaansester.nl

    Soort dienstverband: Voltijds, Vaste baan

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