Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 28,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Sales & Service Support Executive - Amsterdam PC

    Mission Générale

    He/She is responsible for the back-office management and consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), for accurate till control procedures. He/She supports the Store Management in the general administration of the store, in order to ensure smooth functioning and facilitate day-to-day operations.

    Principales activités

    1. Back Office Customer Service Management

    Management and follow-up of Customer Services

      • Manage services to customers (customer contact, complaints handling, follow-up in relevant store IT tools, etc.)
      • Be responsible for the quality of follow-up for all customer services
      • Be a real partner to sales team to optimize and simplify the back-office follow-up of those service

    2. Internal Control and procedures

    Till controls

      • Support on morning store opening & supervise till closing
      • Be responsible for accurate till controls and cash remittances
      • Review all relevant reports related to till operations

    Stock Controls

      • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies

    Compliance and knowledge on internal procedures

      • Manage the store archiving following the local and Group internal control rules
      • Support sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes (train newcomers on processes & tools, communicate new features and/or procedures)
      • Be responsible for the application of procedures related to internal control and health & safety

    3. Store Administration

    Store orders

      • Be responsible and supervise the allocation of staff uniforms
      • Organize the supply of office stationeries, food & beverage and other relevant tools (coordinate with suppliers, control delivery and invoicing)
      • Follow-up general costs

    HR & Store Team Administration

      • Coordinate with external agencies to plan external/temporary staff
      • Liaise with your HR department to consolidate resumes received in the store

    Profil du candidat

    • 5 to 10 years of general experience in a retail environment, of which 3 to 5 years in a similar position
    • Passionate about retail and luxury
    • Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
    • Service & customer-oriented, with excellent communication skills
    • Proficient with relevant IT tools
    • Team player
    • Fluent in Dutch and English is mandatory

    About the Hermès Group

    Hermès Benelux & Nordics is a subsidiary of Hermès International, distributing Hermès products in Benelux and Scandinavia.

    Its region is a geographical and cultural mosaic, operating 9 stores in beautiful cities such as Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Luxembourg, Stockholm and Oslo.

    We are now recruiting a

    Sales and Service Support Executive in Amsterdam

    (P.C. Hooftstraat store)

      Type of Contract:
      Regular position
      Country / Region :
      The Netherlands
      Sales Development & Retail Support
      Minimum 6 years
      Hermès Benelux
    Open Positions from Hermès Benelux
    • There are no eligible results.

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