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Sales & Service Support Executive - Amsterdam PC+ 查看更多
Mission Générale
He/She is responsible for the back-office management and consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), for accurate till control procedures. He/She supports the Store Management in the general administration of the store, in order to ensure smooth functioning and facilitate day-to-day operations.
Principales activités
1. Back Office Customer Service Management
Management and follow-up of Customer Services
- Manage services to customers (customer contact, complaints handling, follow-up in relevant store IT tools, etc.)
- Be responsible for the quality of follow-up for all customer services
- Be a real partner to sales team to optimize and simplify the back-office follow-up of those service
2. Internal Control and procedures
Till controls
- Support on morning store opening & supervise till closing
- Be responsible for accurate till controls and cash remittances
- Review all relevant reports related to till operations
Stock Controls
- Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
Compliance and knowledge on internal procedures
- Manage the store archiving following the local and Group internal control rules
- Support sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes (train newcomers on processes & tools, communicate new features and/or procedures)
- Be responsible for the application of procedures related to internal control and health & safety
3. Store Administration
Store orders
- Be responsible and supervise the allocation of staff uniforms
- Organize the supply of office stationeries, food & beverage and other relevant tools (coordinate with suppliers, control delivery and invoicing)
- Follow-up general costs
HR & Store Team Administration
- Coordinate with external agencies to plan external/temporary staff
- Liaise with your HR department to consolidate resumes received in the store
Profil du candidat
- 5 to 10 years of general experience in a retail environment, of which 3 to 5 years in a similar position
- Passionate about retail and luxury
- Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
- Service & customer-oriented, with excellent communication skills
- Proficient with relevant IT tools
- Team player
- Fluent in Dutch and English is mandatory
About the Hermès Group
Hermès Benelux & Nordics is a subsidiary of Hermès International, distributing Hermès products in Benelux and Scandinavia.
Its region is a geographical and cultural mosaic, operating 9 stores in beautiful cities such as Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Luxembourg, Stockholm and Oslo.
We are now recruiting a
Sales and Service Support Executive in Amsterdam
(P.C. Hooftstraat store)