Job Properties
  • Job Type
    Full-time Position
  • Category
    Grooming & Personal Services
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      July 21,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Relationship Manager

    Our client's technology addresses persistent challenges of the payment world. They design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Relationship Manager or Account manager, then get ready to join this company.

    They have many hardworking and dedicated peers that would love for you to work with them. They are committed to continuous improvement. They are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. They would like to welcome an organized, innovative and process driven colleague to their team.

    You will work for the Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

    They cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experience.

    Your day-to-day responsibilities include:
    • You act as the main day to day point of oversight, supervision and co-ordination of activities relating to a designated portfolio of eRetail merchants.
    • You are responsible for the assigned retailers and their corresponding P&L and expected growth in a high-speed environment.
    • You engage merchants directly, involving them in a cohesive and ongoing dialogue relating to sales opportunities, customer relationship management, progress/status & performance reports and operational issues resolution.
    • You act as the point for issue escalation within the Merchants teams, responsible for issues assessment, identification of resolution options, impact evaluation, management information, tracking and resolution.
    • You liaise within colleagues at local, regional and group levels to ensure Customer commitments are achieved on time, to agreed standards and to the Customer’s expectations.
    • You initiate and manage meetings with a full range of merchant contacts working to the brief and plans of the Relationship Management Director, taking responsibility for ensuring meeting, call and contact reports are captured accurately, circulated and held within the CRM system.
    • You Compile management reports relating to Customer engagement, value and relationship progress using appropriate reporting systems

    Signs of success
    • You deliver expected budget
    • You tackle operational and compliance matters beyond their complexity to find solutions
    • You seek client satisfaction and long-term relationship
    • You identify business opportunities, upsell new geographies and solutions, pitch Worldline’s services and close deals.


    Skills we can’t do without:
    • University/HBO degree Marketing/ Economics/Business Administrations
    • Minimum 4+ years’ experience in key sales activities
    • Experience in the Internet / e-commerce industry, experience with a PSP is a plus.
    • Excellent communication (written and verbal), listening and interpersonal skills
    • Strong Customer orientation and desire to achieve solid customer relationships
    • Ability to work autonomously
    • An ability to supervise and support the development of indirect staff
    • A strong team player with a positive attitude
    • Ability to work well under pressure.
    • Fluent in English
    • Willing to travel on average 1 or 2 days per week.

    Skills we’d like:
    • You prove solid knowledge of digital commerce business and payments
    • You are an avid learner, have an open mind, confident but not arrogant.
    • You master merchants’ language and are a good storyteller

    More reasons to join us
    In addition to joining a global leader in digital transformation, you can also expect an excellent range of
    benefits. These include: a rewarding salary, 29.5 days’ annual leave, an attractive pension scheme plus many


    PaymentGenes, founded in 2014, is a global recruitment and consultancy agency in the payments industry. Our mission is to change the perception of recruitment and how it is fundamentally done through our consultative approach. Alongside permanent and interim recruitment services, PaymentGenes also offers consultancy and marketing services.

    We are young and driven payments professionals, which allows us to truly understand the business model and product offering of payment companies. And thus provide them with industry knowledge and carefully selected human capital.

    Our personal and collaborative approach has helped us build sustainable relationships throughout the payments value chain and expand our services globally. Having worked with and for FinTech/Payments companies ourselves for many years, we have established a vast personal network of payment professionals.

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