The Quality Control Employee is responsible for audits of our housing locations, aimed at measuring the quality according to the SNF standards. On this basis, the employee prepares a report and potential improvement recommendations. It is a country-wide position involving willingness to travel between various housing locations in the Netherlands.
Flexible work hours
High Potentials Programme
OTTO Development programme
What do you do exactly?
Inspecting locations with regards to order and neatness according to the SNF standards, based on a systematic and independent audit;
Inspecting and upholding the location quality;
Talking to residents about desired and undesired behaviour at locations;
Handling complaints of the location residents;
Forming an opinion on not easily definable issues, such as integrity of actions, communication, learning ability and willingness to change the current quality of work;
Involving external parties with regards to complaints and issues;
Preparing protocols from the visits, which is done by drafting an audit report including findings, assessments, and improvements proposals or recommendations;
Acting as a discussion partner for the Management with regards to performance of housing locations managers;
Reporting results of the executed audits and recommendations to the Management Housing;
Documenting reports and files at a central place;
Carrying out follow-up audits at agreed intervals after discussing the recommendations report in order to assess the implementation of improvement actions;
Keeping up to date with knowledge on internal and external developments in the area of expertise.
Who are you and what can you contribute to the company?
Secondary (or higher - MBO+/HBO) professional education and level of work and/or analysis;
Enterprising and proactive attitude;
Knowledge of the Polish and English language is a must, knowledge of Dutch is a big advantage;
Possession of a valid B category driving license;
Experience in the branch;
Thorough knowledge or understanding of operational processes within locations.
What will you get in return?
Though we have noted a considerable growth in the last years, we are still a family business.
The informal, multicultural work environment ensures a pleasant and unique atmosphere. We are striving at the best company results together with motivated colleagues. Your input and results will be rewarded with a related salary as well as good primary and secondary employee benefits, like:
You will participate in the OTTO Development Programme with training focused on Communication, Leadership and Lean Six Sigma;
For especially talented individuals we offer the opportunity to take part in the High Potentials Programme which includes professional training, international projects and personal coaching;
You have the possibility to sport/gym free of charge;
At the end of the year is an exciting Christmas Dinner;
We also try and enhance the fun-factor in our work because having pleasure in your work is essential!
Do not hesitate! Apply now!
EMPLOYEE TESTIMONIAL VIDEO
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