Your main tasks will include:

l  Responsible for local Projects technical support

l  Work with R&D team on system upgrading

l  Handle customer complaints of product problems, and follow-up internal

improvement countermeasures, fast tracking and facilitating timely closure

l  Customer claims processing and follow-up, quality and after-sales agreement review

l  The establishment, maintenance and management of after-sales channels, timely

warning and improvement of products with major quality problems

l  Regularly summarize customer complaints, maintenance technology accumulation and produce maintenance manuals

Who are we looking for:

l  Bachelor’s degree or above in computer, internet or automation

l  Familiar with Linux and Windows system, database technology, database

optimization

l  Fluent in Polish, English or Chinese as a plus

l  Have experience in customer communication

What we offer:

l  Competitive salary above average in the relevant industry

l  Promising and sustainable self-development and prospects

l  Wide technical and modern environment with interesting challenges

l  Professional environment with an open communication culture

l  Free Friday afternoon tea to keep spirits high

l  Flexible working arrangement with work from home option