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After-sales Engineer, Düsseldorf, Germany+ 查看更多
Your main tasks will include:
l Responsible for local Projects technical support
l Work with R&D team on system upgrading
l Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure
l Customer claims processing and follow-up
l Customer quality and after-sales agreement review
l The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems
l Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals
Who are we looking for:
l Bachelor’s degree or above in computer, internet or automation
l Familiar with Linux and Windows operating system
l Familiar with database technology and database optimization
l Have good language and expression skills, being good at English and local language
l Have experience in customer communication
What we offer:
l Competitive salaries in the industry;
l A promising career development prospect;
l A smart, modern office environment;
l an open communication atmosphere;
l Regular tea break on Friday afternoon as well as team-building.
l Hybrid workplace.