Your main tasks will include:

l    Responsible for local Projects technical support

l    Work with R&D team on system upgrading

l    Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure

l    Customer claims processing and follow-up

l    Customer quality and after-sales agreement review

l    The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems

l    Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals

Who are we looking for:

l    Bachelor’s degree or above in computer, internet or automation

l    Familiar with Linux and Windows operating system

l    Familiar with database technology and database optimization

l    Have good language and expression skills, being good at English and local language

l    Have experience in customer communication

 What we offer:

l  Competitive salaries in the industry; 

l  A promising career development prospect; 

l  A smart, modern office environment; 

l  an open communication atmosphere; 

l  Regular tea break on Friday afternoon as well as team-building. 

l  Hybrid workplace.