It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product and supply related to accommodations. Our mission is to deliver the best customer experience and most varied selection of properties.
We are looking for a sharp, talented and energetic Program Manager within the Security and Fraud organization to build out security programs that deliver against an ambitious roadmap of business objectives.
The Program Manager is responsible for the governance and E2E program management of several streams of work (or portfolio’s) within the S&F department. The Program Manager role partners with the various teams within the department to support, and proactively work with them, to facilitate the work occurring between them and other business units and centralized functions (CT PMO, BizOps etc).. The Program Manager drives the scoping of the project and eventually supports the teams with the Business case creation. The Program Manager also identifies key requirements needed from cross - functional teams and eventually external vendors. The Program Manager ensures that the functional workload of the department is managed in a consistent manner, whilst working externally with the business units & central functions to build engagement and where needed governance over decisions needed for work to be signed off. The Program Manager supports the teams in identifying and managing the relevant dependencies in order to minimize the risks and the challenges.
First and foremost, the Program Manager ensures that the team's roadmaps/plans focus on agreed business priorities, dependencies and strategies, and they deliver against the shared objectives and main activities with key milestones that have been agreed upon.
High complexity (strategic/ critical priority) end-to-end (E2E) project
Multiple medium complexity projects with global impact (cross-functional) from scoping to execution, analysis, recommendation and implementation
Portfolio manage program with multiple (medium complexity) project
Responsible with limited to no supervision to define scope, kick-off, manage and execute every phase of complex department programs, specifically:
Lead cross-functional projects as part of Security PMO function
Interact with project sponsors, project stakeholders to define and deliver projects
Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
Identify, assess, track and mitigate issues and risks at multiple levels
Create, maintain and disseminate project information to stakeholders
Drive vision for initiative/program towards clear business objectives, scope, requirements & success criteria
Create clear planning documents and roadmaps together with involved teams and departments including setup and maintenance of dependency management
Regular tracking and reporting status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members
Enable teams & leaders to make quality decisions and support in prioritization exercises
Identify opportunities to improve the impact & experience for our customers (internal or external), partners and our business, translating this into a business cases
Strong project management skills/experience including experience with a range of different methodologies and techniques. Preferably having a background in Agile Project management, PMI certification and / or LEAN
Proven track record to independently lead high complexity (end-2-end) projects, drive multiple medium complexity projects and/or manage program portfolio of projects
Have a solid business understanding, independently use quantitative and qualitative data to drive decision making
Analytical skilled and mastering data handling and measuring success, ability to tell a clear story with data/insights
Think holistically and be able to articulate long term vision for the project management craft and own programs
Change management experience & mind-set
Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organisation and outside
Effectively communicate including large audiences
Ability to influence and steer leadership, senior management and groups (up to Senior Director level). Can productively interact with VP level
Ability to break up a complex problem into actionable and easy to understand solutions.
Contributing to a high scale, complex, world-renowned product and seeing real-time impact of your work
Working in a fast-paced and performance-driven culture
Career advancement via online and on-the-job training, Hackathons, conferences and active community participation
Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com
We value Diversity of all types and in an open, dynamic workplace. This has been a pillar at Booking.com since day one, and something we continue to strongly believe in and build today.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.