When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
As our new Product Merchandiser, eCommerce, you will be responsible for ensuring that customer buying journeys, product recommendations, advertising and content are optimized across a portfolio of product categories on FisherScientfic.com. You will focus on inbound journeys through to developing product order conversion across all European countries, working closely with the Digital Marketing and Category Management teams.
This role will be fully remote (working from home), based anywhere in the United Kingdom or Europe. Occasional travel may be required to attend team meetings.
What will you do?
Build ‘As-is’ and ‘To-be’ customer journey maps that form the category merchandising plan
Understand customer buying behaviors and draw insight and recommendations for product gaps or focus that can drive new products or convert existing
Build a content plan to capture the digital demand for customer contextual search, technical needs, or campaign that fits the journey map
Understand inbound traffic and digital marketing deployment to ensure the best 1st level content is in place and working optimally
Ensure key products, brands and suppliers are prioritised and represented within the customer journeys and improve advertising opportunities
Build scenarios for dynamic product recommendations in up-sell or cross-sell across all areas of the site
Understand how a customer might use onsite search and ensure the results are displayed with collaborative effort from ecommerce, production, product management and master data teams
Work with Category Management to understand the priorities and build a merchandising strategy based on multiple journey maps which represent each category
Co-ordinate effort to deliver assets with Marketing Production, Marketing Communication, Suppliers, Technical Service and partners needed to support the merchandising strategy
With support from product management, understand the gaps and harmonization/normalization of product data need to drive product search and selection
Where applicable build tools (such as selector guides) that help customers find the desired products quickly and easily
Ensure accurate tracking to drive reporting against conversion targets
Who we are looking for:
Experienced in the operational side of running large eCommerce sites (essential)
Experienced in eCommerce Product Merchandising or similar (strongly preferred)
Several years’ marketing / sales experience working with Life Science customers & products (desirable)
Fluent in English (essential), additional European languages a plus
Science Degree preferred (e.g. chemistry, biochemistry, biology), but not essential
Ability to use Microsoft Office; experience with MS Access is advantageous
Ability to translate customer / segment requirements into practical tools
A proven focus on the customer, combined with a commercial approach
Willingness and ability to travel occasionally within the UK/Europe (max 10% per annum)
What’s in it for you:
Excellent career progression opportunities with a large and growing global employer
Full benefits package (specifics depend on country of hire)
Fully remote working (home based)
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.