Job Properties
  • Job Type
    Full-time Position
  • Category
    Supply Chain & Logistics
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 23,2022
    • IMG_6430
    • VISA
    • Premium Package

    PRE OPENING Front Office Agent

    We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

    Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.

    Opening this November 2022, the Holiday Inn Express & Suites Deventer will offer 83 standard rooms and 16 additional branded suites (with kitchenette, living space and separate sleeping area) to cater for longers-staying travellers. Guest will benefit from the hotel’s wider facilities, including extensive car parking and complimentary Express StartTM breakfast. The first aparthotel located in the area next to the Weteringen business park on the outskirts of the beautiful Deventer!

    What we ask of you!

    • Preferred knowledge about Amadeus PM pro
    • Enthusiasm & a true team player
    • Friendly and service oriented
    • EU- National
    • A valid residence and working permit for the Netherlands is required
    • English speaking: Dutch is not mandatory
    • Willing to work different shifts, including weekends & holidays

    What we offer you!

    • Full-time and part-time positions
    • Salary range according to Horeca CAO
    • 25 holiday days
    • Day off on your birthday!
    • Complementary stay after probation period
    • Cycas Smiles & celebration program
    • Free parking
    • Travel allowance
    • Meals available
    • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
    • The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
    • Feed your wanderlust with discounts at Cycas Properties and Holiday Inn hotels.

    What are your responsibilities:

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
    • Process all payment types such as room charges, cash, checks, debit, or credit.
    • Process all check-outs including resolving any late and disputed charges.
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
    • Coordinate with Housekeeping to track readiness of rooms for check-in.
    • Supply guests with directions and information regarding property and local areas of interest.
    • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
    • Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
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