The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.
PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.
Within PFSCM’s global structure, approximately 130 seconded staff members from more than 50 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem solving, and outcome orientation on a daily basis.
The People & Culture Manager is responsible to provide leadership and direction to promote a positive work environment founded on core values and ethics and in accordance with PFSCM’s organizational objectives, principles, and best practices within local environments as well as a global perspective. The Manager is responsible for maintaining a team environment and culture, ensuring work planning and staff life cycle processes support wellness, growth, and satisfaction and are compliant within applicable labor practices and to organizational policies.
The P&C Manager is expected to advise, guide, and support staff in people and culture related functions and serve as principal advisor to senior leadership on to develop and implement strategic people policy and processes aligned to organizational objectives and provide thought leadership on people management and retention best practices. The Manager is expected to proactively collaborate with internal and external stakeholders to maintain consistent and complimentary policies and procedures to the extent possible and seek additional guidance or support as needed working with employing partners.
The People & Culture Manager is responsible to lead the function by role modeling and supporting organizational values and norms. The Manager is expected to also lead efforts to support continuous improvements (CI) in the unit; support CI and change management coaching to managers and staff throughout the organization. The Manager is responsible to direct the unit with proficient managerial capabilities and supervision of staff, and support daily unit activities and responsibilities.
Ensure people policies, procedures, and practices are in full compliance with applicable laws and regulations for all staff, including changes, data privacy, and best practices relevant to PFSCM, including the skills matrix tool; maintain effective personnel policies and procedures for PFSCM that compliment employing partners.
Advise leadership on strategic organizational design and staff needs, identifying trends across the business groups and proactively propose and lead programs to address these trends; coach staff at all levels within the organization (leadership, managers, staff) in behavioral, cultural, and performance issues; liaise with employing partners, assuring transparent communications and practices across hiring organizations.
Ensure staff life cycle processes of recruiting, contracting, on/off-boarding, development and performance management, staff relations, timekeeping and payroll, benefits management are executed accurately and effectively.
Lead the Culture Club and sustainability-related activities to maintain PFSCM’s purpose and results driven culture, support staff wellness, connecting and appreciation strategies, and embed working norms throughout the organization; lead PFSCM’s commitment to Equality, Diversity, & Inclusion.
Maintain and seek to improve HRIS system capabilities and maintain standard operating procedures (SOP), driving informed decision making by using data to support people and culture functions, ensuring all data reporting, such as TO, LOE, organizational charts, and other reporting requirements, are accurate and timely delivered.
Implement risk management procedures and policies in collaboration with other PFSCM units and in compliance with Standard Operating Procedures (SOPs) and processes. Identify opportunities for efficiency and effectiveness within the function.
Manage the People & Culture Unit towards annual goals and objectives; lead and manage the PFSCM People & Culture staff in full accordance with PFSCM policies, standard operating procedures, and work instructions.
Contribute to new business development tenders, as requested.
Professional and Technical Knowledge
Bachelor’s degree (Master’s preferred) or equivalent combination of educational and work experience in a relevant area. PHR/SPHR/GPHR is a plus.
8+ years’ experience in Human Resource/People & Culture management; knowledge of international development and global people practices are a plus.
Sensitivity to cultural differences and understanding of the political and ethical issues surrounding Human Resource/People & Culture management on a global stage.
Strong knowledge of local labor laws, employment practices, and industrial relations.
Ability to deal appropriately with sensitive issues and maintain a high level of confidentiality at all times.
Experience in managing Human Resource/People & Culture issues in multiple countries is preferred.
Experience with Equality, Diversity, & Inclusion strategies and efforts.
Previous experience working with international donor agencies, preferred.
Experience in international development sector is a plus; this may include experience or interest in the Health/Wellness.
Excellent negotiating skills relating to recruitment, staff relations, and conflict resolution.
Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and previous experience with an HRIS system.
Willingness and availability to travel up to 25 %, and perform other duties as needed.
Must be eligible to work in the US or Netherlands. It is important for the applicant to be a resident in the Netherlands, the United States of America, have valid work authorization, and be willing to travel to office periodically.
Exceptional interpersonal skills with active listening skills and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications. English fluency required, knowledge of second language preferred. Dutch language knowledge is a plus.
Demonstrated ability to build effective relationships with the credibility to be a trusted partner and interact and work with staff at all levels.
Demonstrated self-awareness, empathy, and a people-centric approach.
Flexible, resilient, and able to work and thrive in a fast-paced, changing environment.
Experience with continuous improvement initiatives and change management activities.
Priority Setting, Problem Solving, & Detail Orientation
Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
Strong action management including the ability to manage projects in the most cost efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.
Job Type: Full-time
COVID-19 considerations: The office is open and available for staff and teams that want to come in. Desks have been reorganized to maintain distancing and hygiene products are available onsite (i.e. face masks, gloves, self-tests, hand sanitizer).