Over deze vacature The ultimate customer experience. That is what the customer wants and what we at Centraal Beheer and FBTO want. As a Pega Decisioning architect you help us to offer our customers personal and relevant customer engagement. Together with your colleagues you are responsible for creating maximum customer value with our Pega personalization brain.
The role: Build, test and maintain logic into Pega Customer Decisioning Hub, using all available data from our 360 degree customer view; Together with the channel specialists you are responsible for the end-to-end delivery of the next-best-actions.
You are first point of contact for the business teams for personalizing customer journeys. You have conversations with marketers and find out the question behind the question. This allows you to advise on the right channels and tools;
Together with the business teams you create personalized customer journeys and are a sparring partner for the continuous optimization of these customer journeys Wat jou uniek maakt als Pega Decisioning Architect
You understand the language of IT and Marketing in an environment that is constantly evolving. You enjoy creating personalization logic on the one hand and being the contact person for the business on the other.
You have a minimum of 3 years experience with Pega decisioning/next-best-action/marketing/customer decisioning hub.
You have a minimum of 3 years of relevant work experience and a completed higher vocational education (for example in the field of Commercial Economics, Marketing and/or Data);
You think and act from complex (offline and online) data. You find data processing interesting and have experience in SQL.
You are confident and can communicate well and clearly. You dare to take ownership based on the vision of our Personalization team and think along with the business about their issues. Wat wij bieden As a “Hartloper” at Achmea, you commit yourself every day to a healthy, safe and sustainable future. And we like to reward you for that! Of course we offer you a good salary, an attractive pension plan with a low own contribution (3.25%), 136 leave hours (based on 34 hours per week) and a discount on our insurances.
But there is more:
A 34-hour work week is the norm at Achmea! You will work, for example, 4 days of 8.5 hours. This leaves you having more time for volunteer work, a good book, family care or your favorite sport!
Under the heading All You Can Learn you can follow unlimited education, courses and training. Achmea pays for this and permission from your manager is not required.
In 2023 you will receive a unique climate budget of €2500. This amount is intended for products and services that contribute to sustainability and thus the improvement of the environment.
Healthy work is important to us, so we also make sure that this is possible with a bulk of healthy initiatives!
You will receive a monthly personal budget, consisting of 8% vacation allowance, 8.33% year-end bonus and 3.85% leave overstatement. You choose when to have this budget paid out, when to use it for leave savings or when to buy vacation hours from it.