Job Properties
  • Job Type
    Full-time Position
  • Category
    Supply Chain & Logistics
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      July 18,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation

    Operations Manager

    Who we are


    A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. The special object you've been searching for, or a new and unexpected interest you never thought you'd have: the more you look, the more you'll find. And at Catawiki, there's always more to the story. Every day sellers submit thousands of objects to sell on Catawiki. Our 240+ in-house experts review and select only the best to auction.

    Our mission is to connect passionate enthusiasts with the objects that tell their stories. As Europe's fastest growing online auction platform, we help over 10 million people discover new treasures every month. This means we are continually growing and always on the lookout for new talent!

    Born and raised in The Netherlands, we started in 2008 and have since grown to over 750 Catawikians, working across 7 international offices, while maintaining our start-up mentality every step of the way. In December 2020 we received a new €150m investment round led by Permira and are excited to be growing our team and business further across the world.


    Our Commercial Operations Department

    We are a team of operations experts who build capabilities empowering Commercial teams to deliver upon business goals. Our vision: robust Commercial capabilities driving growth in a multi-billion euro business. Our mission: operational excellence across everything we do.

    Our team is split across 5 pillars, including the Curation Operations, each with its own vision, strategy & roadmap. The Curation Operations team establishes the best capabilities to curate our weekly and bi-weekly auctions ensuring smooth tooling and processes.

    A real 'spider in the web', the Commercial Operations team is a key player between Commercial teams, Product, Finance, Legal, HR and ensures Catawiki is set up for success.

    What you will do

    Catawiki is a fast growing organization, and changes to our product and workflows are part of our continuous improvement efforts. As an Operations Manager, you are responsible for operationalising Curation efficacy & efficiency opportunities by driving process and tooling adoption among category teams. You collaborate closely with our category and Tech Product teams and are on top of any new developments, and understand the implications for our Expert teams. You translate changes into new procedures, and together with the Training Manager, you make sure that all category teams are kept up-to-date, and understand what they are supposed to do. You help set up a good reporting system that provides clear insights into the performance and efficiency of our Curation workflows.

    You will regularly engage with Category stakeholders to understand their needs so that you will be able to deliver on them. You will also ensure that excellent information flow and feedback on impacts of process, policy and product changes is regularly shared with the relevant stakeholders.

    Tasks and responsibilities

    • Collaborate with Category management & ComOps Training to establish a plan of action to ensure consistent knowledge and workflow adoption among all Expert teams;
    • Write & maintain curation process documentation, incl. How-to's, training guides;
    • Engage with Product and Category teams to test and coordinate the implementation new Curation functionality and workflows;
    • Liaise with Category teams to maintain Curation tooling settings;
    • Implement appropriate control plans to monitor the impact of implemented changes on our main KPIs;
    • Manage an effective feedback loop between categories, Commercial Operations and Product to help optimise curation workflows/ tooling;
    • Establish relationships with other internal stakeholders throughout the organisation to ensure excellent information flow and feedback on impacts of process, policy and product changes;
    • Evaluate process data insights to identify impactful curation efficiency opportunities for category teams. Provide guidance for category management and drive respective goals;

    Play an active role in developing a QA framework, including processes and reporting tools that help category teams track quality, monitor and ensure consistent curation in line with our quality guidelines.


    Who you are

    • 5 years relevant experience in a fast-paced tech environment;
    • Proven track record in managing process improvement projects from a to z;
    • Track record in driving workflow adoption among operational teams;
    • Self-starter driven by results with the ability to multitask. Strong initiative & ability to work in a self-directed environment with a "can do" demeanor;
    • Systems & process-oriented mindset, easily able to self-onboard to new tools & understand how different systems work together;
    • Structured and methodical way of working while being able to keep a helicopter view;
    • Strong analytical skills; able to tell a story with data and metrics;
    • Great communicator with the ability to work with, influence, and align with multiple stakeholders, getting things done;
    • Taking ownership and proactively driving partnerships with stakeholders;
    • Ability to communicate timely, effectively & clearly with various stakeholders;
    • You are comfortable dealing with high work pressure and able to prioritize;
    • You are agile and innovative; You seek continuous feedback and input;.
    • BA or BS degree in the fields of business administration or process management.

    Where you'll be

    This role will be based in Amsterdam, the Netherlands.


    Here's what we can offer you

    This is your chance to become part of a fast but sustainable growing tech company! You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 750+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:

    • A diverse and international team with over 40 different nationalities;
    • Trendy office located in the heart of Amsterdam with an easy-going atmosphere;
    • Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You'll actively contribute to the growth of the Catawiki platform;
    • Tailor-made training to facilitate your personal and professional growth;
    • The fun part! Our Activity Committee plans everything from 'CataFooty' to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!
    • And there's more! Paid holidays, holiday allowance and a pension plan paid for by Catawiki.
    • Stock Options: All Catawikians are granted 100 Stock Options after 12 months of service.

    Diversity

    Catawiki's eclectic teams represent an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story is, we encourage you to bring your unique perspective to the table.

    Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we've launched, we are open to hearing ideas on ways we can continue to support the humanitarian effort.

    Our offices and new way of working

    Catawiki is embracing an activity-based way of working, meaning employees are empowered to choose how they split their work week between the office and home. Most team members based in countries with Catawiki offices will collaborate from the office two days a week, and work remotely for the rest.

    Our experts and sales staff in our local markets work 100% remotely – in most cases from their home offices. We also hire several other key positions remotely. We offer relocation services for new colleagues who need to work office-based.

    Interested?

    Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki's Applicant Privacy Policy.

     
    Open Positions from Catawiki
    Related positions