SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programmes to companies of every size. With 59 SIRVA locations and more than 900 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localised attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Allied, north American, SMARTBOX, SIRVA Mortgage, and Alliance) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.
We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it.
The Move Manager acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.
The Move Manager will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. Our customers vary from individuals to international organizations who all expect their effects to be delivered within the given timeframe and free from damages.
Your days will be filled with contact via multiple communication channels (including phone and e-mail) with customers, agents, internal colleagues, movers, International Mobility Advisors and customs to name a few. You will need to keep your administration meticulously updated in our digital system to make sure that all moves will be executed according to our high standards. You’ll need to be someone who think quickly, multitask, and prioritize with precision. You will be responsible for creating and executing a seamless delivery ensuring the customer always comes first.
No move, no customer and no day is the same
Daily responsibilities will involve:
Making sure all moves are coordinated in the best possible way so that the customer is satisfied ensuring first class service and delivery at all times.
Booking packing dates, ordering freight, arranging customs clearances for delivery
Following up with agents, local and overseas
Checking rates from different agents and suppliers comparing quotes to ensure best rates
Checking incoming invoices against rates and agreed prices to avoid any incorrect invoicing
Monthly recording of income and complete assignments in WIP (work in progress) and setting aside costs that have not been included in the assignment.
Invoicing move assignments according to prices/offers sales have set, or at fixed price agreements/contracts the customer has.
Managing customers with damages with empathy to ensure that these are managed with care whilst partnering with our internal Claims department
Sending out and obtaining customer feedback following service completion
You will be an experienced customer service individual who is able to demonstrate strong organizational skills. You will be empathetic with the ability to show a deep understanding of the customers requirement staying one step ahead at all times. You will be an innovative and creative problem solver, tackling any problems you encounter head on. Prioritizing in this role is key and you’ll manage expectations with multiple stakeholders at any one time. Ideally you will be multi-lingual and be able to converse in both conversation and writing. You will have a strong ability to build effective working relationships with internal and external stakeholders at all levels and will work collaboratively with others to achieve company objectives.
What do we offer?
At SIRVA we pride ourselves on inclusiveness and harboring a positive workplace culture which is supplemented with additional benefits that contribute to our employees & their families in day-to-day life. SIRVA’s benefits include, depending on location - Leave, Financial, Health & Well Being, Work Life Balance & Flexibility Agile Working, Community, Employee Assistance, Rewards & Recognitions, Employee Referral Programs, Career Development – Mentor Program, Industry Accreditation Sponsorship etc…
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.