As the Professional Services Manager, you will develop and maintain a highly qualified team of technical consultants that are responsible for delivering post sales implementation and deployment services of Solera product solutions. The delivery of these projects enhances the effort of the product sales team. This is a leadership opportunity responsible for all aspects of services delivery.
The applications and services you will be assigned to:
VPI (Volmachten Products Interface), a platform for distribution of insurance product business rules (tariffs, acceptance, quotation dialogue, terms & conditions) to Solera and external (competition) quotation and policy administration systems
ATOSI, a quotation platform used by 150 Authorized Agents for products of 15 (major) Insurers
What You’ll Do
Manage a team of consultants, comprised of Business Analysts, Implementation Specialists, and indirect leadership of Software Developers in partnership with the Development Manager. This includes but is not limited to, development of readiness programs to build technical as well as soft skills, performance goal setting and evaluations, real time feedback and mentorship, task delegation, interviewing and onboarding of quality candidates, development of performance improvement plans and disciplinary action when required.
Foster a positive and collaborative environment within the team, with other groups within Solera, and as applicable, direct engagement with the customer.
Oversee the delivery process from ensuring SOW accuracy to oversight of project execution, methodology, process adherence by the delivering resources.
Meet or exceed quarterly delivered revenue estimations, tracking and reporting.
Set, manage, and monitor team goals for billable utilization and margin.
Develop and align regional goals and priorities with those of the Consulting organization and Solera corporate.
Collaborate with other Solera teams such as Product Management, Business Development and Sales teams to determine readiness needs and programs as well as provide real world feedback on delivered solutions.
Identify skills, requirements and tools needed for the consulting organization to successfully deliver Solera solutions and determine strategy to meet and develop the necessary items.
Maintain an appropriate and current level of technical knowledge within the Netherlands Underwriting market space.
Responsible for upholding Solera’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned.
What You’ll Bring
You should demonstrate the following level of Knowledge, Skills and Abilities
A hands-on leader with key strengths in financial analysis, business growth strategies and problem resolution.
Experience drafting and reviewing contracts such as MSAs, CSAs, SOWs, technical agreements, and different methods of recognizing completed work.
Ability to communicate very technical information in a clear and concise manner to both technical and non-technical persons.
Excellent communication and team skills; can communicate requirements efficiently to the teams involved.
Solid background in operational logistics, development, and marketing.
Understanding of advanced technical concepts and principles of networks, systems architecture, and security.
Experience managing multiple concurrent projects.
Fluency in both Dutch and English.
How do you qualify?
Bring a minimum of 5 years in professional services or equivalent