Five Guys Enterprises is a growing global restaurant company. Our international office is located in Amsterdam and we also have regional offices in Dubai and Hong Kong. As we continue to open new locations, our support team grows as well.
We are currently searching for an experienced IT Manager for our European market.
Essential Duties and Responsibilities:
IT support to franchise & corporate restaurants
Engages with and supports onboarding of Franchisees, Store Management and Corporate staff
Serves as the IT Project Manager for Europe (delivery integration, digital signage, Click&Collect, geofencing, payment terminals integration, soft- and hardware upgrades, migrations)
Acts as the IT Business Partner for all new requests (internal/external) coming from the Europe-region
Establishes, grows and maintains relationships between franchisees and NCR/Oracle and other
Reviews menu-maintenance requests
Supports integration of suppliers into internal Five Guys systems Office & teammates
Drives International IT operating model in the region and roll out tools like security, MDM, Microsoft
Escalation point for teammates based in the Europe region
Manages the ticketing system (Zendesk) for internal and external customers
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates Degree required, 4 year college Degree preferred
2-4 years of relevant work experience and technical certification (ITIL)
Project management certification and experience with development practices like Agile or DevOps
This position requires excellent written, verbal and group communication skills. The ability to read, write
and comprehend complex instructions and correspondences is necessary. This position also requires the
ability to read, analyze, create and interpret general business memos and documents. Fluency in English
both written and verbal, is required.
This position requires excellent business math skills.
The position requires pragmatic analyzing skills and problem-solving abilities.
Exceptional computer skills required in Microsoft Office 356, Internet, restaurant point of sale such as NCR
Aloha/NBO or Oracle Micros Simphony
This position does not require supervisory responsibilities.
This position may require long hours sitting and using office equipment and computers. There may also
be extensive lifting of supplies and materials. The use of hands and arms to reach for, grasp and
manipulate objects is required. Periodically some travel may be required < 20%.