Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      January 17,2022
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Manager IT

    Five Guys Enterprises is a growing global restaurant company. Our international office is located in Amsterdam and we also have regional offices in Dubai and Hong Kong. As we continue to open new locations, our support team grows as well.

    We are currently searching for an experienced IT Manager for our European market.

    Essential Duties and Responsibilities:

    IT support to franchise & corporate restaurants
    • Engages with and supports onboarding of Franchisees, Store Management and Corporate staff
    • Serves as the IT Project Manager for Europe (delivery integration, digital signage, Click&Collect, geofencing, payment terminals integration, soft- and hardware upgrades, migrations)
    • Acts as the IT Business Partner for all new requests (internal/external) coming from the Europe-region
    • Establishes, grows and maintains relationships between franchisees and NCR/Oracle and other
    international partners
    • Reviews menu-maintenance requests
    • Supports integration of suppliers into internal Five Guys systems Office & teammates
    • Drives International IT operating model in the region and roll out tools like security, MDM, Microsoft
    Teams
    • Escalation point for teammates based in the Europe region
    • Manages the ticketing system (Zendesk) for internal and external customers

    Qualifications Guidelines:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    The requirements listed below are representative of the knowledge, skill, and/or ability required.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:
    • Associates Degree required, 4 year college Degree preferred
    • 2-4 years of relevant work experience and technical certification (ITIL)
    • Project management certification and experience with development practices like Agile or DevOps

    Language Ability:
    This position requires excellent written, verbal and group communication skills. The ability to read, write
    and comprehend complex instructions and correspondences is necessary. This position also requires the
    ability to read, analyze, create and interpret general business memos and documents. Fluency in English
    both written and verbal, is required.

    Math Ability:
    This position requires excellent business math skills.

    Reasoning Ability:
    The position requires pragmatic analyzing skills and problem-solving abilities.

    Computer Skills:
    Exceptional computer skills required in Microsoft Office 356, Internet, restaurant point of sale such as NCR
    Aloha/NBO or Oracle Micros Simphony

    Supervisory Responsibilities:
    This position does not require supervisory responsibilities.

    Physical Demands:
    This position may require long hours sitting and using office equipment and computers. There may also
    be extensive lifting of supplies and materials. The use of hands and arms to reach for, grasp and
    manipulate objects is required. Periodically some travel may be required < 20%.

     
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