Job Properties
  • Job Type
    Full-time Position
  • Category
    Research & Science
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      December 16,2021
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Lead Researcher

    Who we are

    Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today's financial ecosystem is complex, exclusive and expensive, and we're here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.

    Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we've grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we're proud to be Austria's first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. If you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!

    As a Lead Researcher you will be part of shaping the future of financial independence for millions of customers. At Bitpanda, we're removing the barriers to access new opportunities for wealth generation, shaking up the financial playing field, empowering people to make their financial freedom a reality. You'll be leading the efforts and projects to generate the strategic insights that will make possible for Bitpanda to shape a new paradigm for wealth management.

    You'll work closely with the Head of Experience Design to grow Bitpanda's Research function and team, and will be a strategic partner to the many cross-functional teams to find the customer-relevant solutions Bitpanda can invest in.


    What you'll do:

    • You are the voice of our customers and will advocate, on your everyday, for the growth and maturation of customer-centric company in every decision that is made: solving real problems is at the heart of what you do.
    • Contribute to projects through the application of your extensive knowledge of qualitative and quantitative research methods to understand customer behaviour and future needs;
    • You'll be fundamental in supporting stakeholders across multiple teams as a strategic partner, identifying where and how research can be most helpful, most impactful and also when not appropriate as a response to a problem;
    • Collaborate with designers, product owners and engineers to guarantee we are building the right solutions for our customers needs and aspirations;
    • Inspire, motivate, give purpose and empower the rest of the experience design team to be confident in the why's behind what we build;
    • Operationalize the research function and implement strategic initiatives that can drive the UX Research maturity, while growing and coaching your team members;
    • Help other disciplines understand the business value of research, and how it can drive product growth.

    Who we're looking for:

    • Deeply empathetic and passionate for solving real people problems, with 6+ years of experience in research, of which 1 (at least) you have managed other researchers;
    • Highly collaborative team member, who enjoys being at the center of the stage guiding audiences on how to put the customer at the heart of every product decision;
    • Owner who can conceptualize, scope, plan and execute all kinds of research studies with speed, dexterity and scale, along with the ability to quickly steer direction if needed;
    • Storyteller, with strong ability to present and showcase complex topics and findings to the wider organization and many different departments;
    • Knowledged in both end-to-end, iterative and user-centric design process, as well as lean UX practices;
    • Background in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, Design or a related field and/or equivalent practical experience;
    • A keen interest in a new paradigm for financial freedom;
    • Excellent command of spoken and written English.


    What's in it for you

    • Top-notch "tech pack" (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included!
    • An attractive individual stock option plan in a high growth company, and a competitive salary
    • Exclusive premiums when trading on Bitpanda
    • Occasional company-wide and team events - both in-person and virtually!
    • Learning & development opportunities
    • A brand new, optimised-for-hybrid-working, HQ office located in Vienna's fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
    • Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
    • A global Bitpanda team of fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people who are united (across cultures and time zones) by our unique way of working.

    And, above all, the opportunity to learn & grow as part of Bitpanda's incredible journey to become Europe's #1 investment platform.

    Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

     
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