Job Properties
  • Job Type
    Full-time Position
  • Category
    Food & Beverage
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 19,2022
    • IMG_6430
    • VISA
    • Premium Package

    L2 Desktop Support Technician

    • Understand and take ownership of users issue to resolution
    • Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue.
    • Delivers engagement and process documentation and drives compliance with structured delivery process.
    • Providing a desktop support function to the client
    • PC / Workstation builds
    • Basic network patch Cabling and related activities
    • Incident Management - updating support calls for tracking & reporting purposes
    • Hardware – deployment/decommission/disposal-
    • Media Management - hard disk handling & controls
    • Fulfilment of end user service requests
    • Completion of daily/weekly/monthly checks.
    • Oversight &/or resolution of end user issues
    • Fulfilment of end user requests
    • Delivery of initiatives (local projects)
    • Conduct training and maintain awareness of all major technology activities that impact the location(s)
    • Perform warm shift handover with engineers along with the shift SPOC where applicable.


    • Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
    • Excellent working knowledge of Windows 7, 8, 10, 11
    • Good working knowledge of Windows. MacOS a plus.
    • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
    • Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
    • Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
    • Basic troubleshooting knowledge of iPad, iPhone, Android and other smart technologies
    • Excellent working knowledge in asset / inventory management
    • Ability to maintain composure and focus while troubleshooting and solving technical issues.
    • Ability to adhere to a schedule of client appointments while adapting to customer requests.
    • Demonstrated ability to communicate complex technical concepts in simple language.
    • Strong Experience in Multi-Functional Printer troubleshooting
    • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
    • Excellent verbal and written communication in English
    • Excellent customer service skills
    • Language Proficiency: Bilingual (Local + English). Engineer should be proficient in local language as well as English.
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