Job Properties
  • Job Type
    Full-time Position
  • Category
    Research & Science
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Leeuwarden
    • Date Posted
      August 16,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation

    IT Support

    • Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support.

    Position Responsibilities and Functions

    • Provide first/second level contact and problem resolution for customer issues.
    • Work with vendors to remediate complex AV issues as needed.
    • Provide timely communication on issue status and resolution.
    • Maintain ticket updates for all reported incidents.
    • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
    • Should have basic knowledge of Mac operating system, to support Apple pc users.
    • Install, upgrade, support and troubleshoot for printers, computer hardware.
    • Performs general preventative maintenance tasks on computers, laptops, printers.
    • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
    • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
    • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
    • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

    "Every other Wednesdays only, i.e. 1 Wednesday in 2 weeks."

    Job Types: Part-time, Contract
    Contract length: 12 months
    Part-time hours: 8 per week

    Salary: €220.00 per day

    Application Question(s):

    • You can work as freelance?
    • Are you located in the Netherlands?

    Experience:

    • As it desktop support: 1 year (Required)

    Work authorization:

    • Netherlands (Required)

    Shift availability:

    • Day Shift (Required)

    Application Deadline: 18/08/2022

     
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