Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      December 22,2021
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    IT Service Manager

    Purpose:

    We believe that “through sports we have the power to change lives”. adidas digital products are the most powerful tool we have, to touch the lives of our consumers.
    At adidas, Operations is a capability that ensures stability and reliability of products built and run on large scale, distributed systems which in turn provide exceptional, uninterrupted User Experience for our Web and Mobile platforms.
    As individuals, we are creative, collaborative and confident. As a team, we are agile, are empowered to make change, and are obsessed with maintaining stable and reliable platforms for our consumers.

    Key Responsibilities:

    The aim of the role is to work as part of a team on to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to
    produce, publish and serve content for a range of adidas platforms and services (possibly including desktop, mobile, tablet and app).

    Market stakeholder relationship:

    • Work closely with key market stakeholders on operational prioritization aimed at delivery hub success.
    • Ensure an open communications and transparency on progress of delivery hub related operational topics.

    Application operations support:

    • Assists in the investigation and resolution of issues related to applications.
    • Drive cross-functional investigations across various Digital teams.

    Incident and Problem management:

    • Following agreed procedures, identifies, registers and categorizes incidents.
    • Investigates problems in systems, processes and services.
    • Assists with the implementation of agreed remedies and preventative measures.

    Monitoring, alerting and reporting:

    • Continuous work on establishing the right tooling and monitoring across various Digital streams.
    • Setup of alerting mechanisms to alarm Operations team in case of an outlier.
    • Build reporting capabilities to ensure necessary level of insights is available from Market and Operations backlog perspectives.

    Change Management:

    • Be involved in Release/Change process, include Operational and Market event planning.
    • Work closely with the respective market stakeholder during weekly release to ensure stability of the platform and services.

    Requisite Education and Experience / Minimum Qualifications:

    • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
    • Proficient spoken and written command of English
    • 4-year experience in IT
    • 1 year of experience in relevant area
    • Ecommerce and digital experience is a plus
    • Prior experience with Salesforce Commerce Cloud, Akamai, HTML java script and web architecture is a plus

    AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE – THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.

      CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.

      COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

      Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

    ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
    JOB TITLE:
    IT Service Manager
    BRAND:
    adidas
    LOCATION:
    Amsterdam
    TEAM:
    Information Technology
    STATE:
    NH
    COUNTRY/REGION:
    NL
    CONTRACT TYPE:
    Full time
    NUMBER:
    400352
    DATE:
    Dec 6, 2021
     
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