Mitsubishi Logisnext is a world-leading provider of logistics and materials handling solutions matched to both local and trans global customer. MLE offers materials handling and logistics customers a comprehensive range of state-of-the-art forklifts, warehouse equipment and AGV (automated guided vehicle) solutions, along with racking, IoT (Internet of Things) systems and tailored packages of customer-focused services. These are marketed under the Mitsubishi Forklift Trucks, Cat® Lift Trucks, UniCarriers, Rocla and TCM banners. The brands are supplied through separate networks to appeal to different customer categories and to satisfy their particular requirements.
MLE BV is looking for an IT Service Desk Operator
We are looking for a proactive Service Desk Operator to plan and carry out the Service Desk work to support European colleagues with questions/problems regarding hardware and software for the office environment. In this dynamic role, you will be responsible for supporting users adequately, registering incidents, requests, and changes correctly, deliver solutions in a timely manner and following up on established procedures.
To ensure success as a Service Desk Operator, you should exhibit analytical skills, a technical insight and preferably, experience in a similar role in an international environment. You should be a team player and have a problem-solving attitude.
The Service Desk Operator reports directly to the Service Desk Manager and to the IT Service Delivery Manager.
Deliver first line support regarding office applications, user hardware and peripherals
Log and administer incidents, service requests and change requests from users in the
ServiceDesk ITSM system
Analyze and solve user problems with regards to user hardware, office applications, e- mail, and other standard software. If needed the Servicedesk Operator will forward issues towards the second line support
Delivering individual support to users based in the Almere office
Support the second line team when requested
Support the IT Service Delivery manager by delivering hardware/software replacement plans
Daily contact with Service Desk manager - about problems, solutions, and improvements
Contact with other Service Desk colleagues, and second line about open and closed issues
Exchange information with Servicedesk colleagues regarding problem solving and software/hardware requests/usage for users
Log and register Servicedesk requests
Escalate Servicedesk tickets to second line support
Create/revoke and change local user accounts according to established procedures
What you bring?
Minimum MBO level 4.
Knowledge of Office 365/Windows 10.
Basic knowledge of Windows server & Active Directory.
Basic knowledge of networking.
Ability to work under pressure.
Excellent analytical skills.
Experience at an international service desk preferred.
Speaking Dutch and English at a professional level
What we offer?
In total 2100 international colleagues and a diversity of cultures,
A 37.5 hours working week,
A salary which is in line with global standards,
27 holidays and a max. of 5 days extra (assigned by management) based on a full- time employment. Holidays of parttime workers are calculated pro rata.
Flexible working hours.
We offer an opportunity where you can learn a lot of the full business, just by reaching out, showing interest, and asking questions.
How to apply?
Please, be aware that MLE does not sponsor visas. Therefore, only people who are eligible to work in the EU can apply.
We look forward to receiving your CV and short motivation letter. Please, send them to Maria Bravo, HR Advisor.