Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      January 19,2022
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    IT Operations Analyst II

    Over Conduent:
    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
    Company Overview

    Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents.

    General Information

    The position is situated within the European IT team IT services Europe ; specifically in the Production Application Support department and focused on contact center applications, in particular Genesys.
    The objective of this department is to make contact center business projects optimally supported with technical application configuration and configuration support. Besides application development is the focus on data storage (SQL) and reporting of the activities carried out in the contact of interest.
    The ICT organization aims to provide optimal support for scripts and the application platform for 4,000+ agents in more than 20 locations in several countries in Europe (NL, UK, DE, FR) as well as in offshore countries (Romania, Turkey and Czech Republic).

    Key Tasks
    The subject matter expert is responsible for:
    • Functional configuration and administration and management of all functionalities;
    • Organizing customer configurations in IVR, script and workgroup optimization;
    • Configuration of custom application integrations on our Microsoft based applications;
    • Trouble-shooting of errors in application functionalities;
    • Innovating and delivering a satisfied user group for internal and external users.

    As employee IT Project Script Developer:
    • Ensure flexible configuration of all functionalities on a project basis in accordance with the indicated functionalities;
    • Take your part in small to medium application development projects;
    • Maintain contact with a limit number of suppliers;
    • Document and report your work and work properly.

    Job Requirements
    • Good knowledge of Java scripting or .NET development;
    • Experience with developing API’s and working with SQL is a plus.
    • Interests in robotics and RPA is also a plus.
    • 2 or more years of experience in working in Call center environments;
    • Bachelor’s Degree in Computer Science;
    • Experience with Microsoft as application support expert;
    • Demonstrable experience with people and time management;
    • Good communicative skills; English as a requirement;
    • Focus on functionality requirements, technology and detailed user behaviors;
    • Structured and structured in your work;
    • Analytical skills;
    • Customer focus;
    • Communication;
    • Quality-oriented;
    • People-oriented;
    • Results-oriented;
    • Willingness to learn;
    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
    Open Positions from Conduent
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