Job Properties
  • Job Type
    Full-time Position
  • Category
    Supply Chain & Logistics
  • Languages
    English Dutch
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 22,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    IT Lead ( Domain Distribution)

    Rabobank is looking for an ambitious IT Lead, who feels comfortable leading large teams in complex environments. As IT Lead you are primarily responsible for the CRM teams as well as technology in the core of the bank.

    About Rabobank

    ‘Creating a better world together’ this characterizes the Rabobank.

    Rabobank makes the difference by financial innovations for all of her 7 million customers in 40 countries. The aim is to continually optimize the financial customer journeys for retail as well as business banking.

    It doesn’t stop there. The Rabobank is a cooperative bank with a mission. Together with customers, members as well as partners, the Rabobank actively participates in initiatives to improve society. The key principle behind these initiatives is that together we can achieve more than alone. Furthermore, we believe this mission can only be fulfilled by being a powerful as well as efficient bank.

    The society focus of the bank is clearly shown in the fact that part of the profit is invested back in social initiatives. On international level, we run projects to ensure that farmers receive fair process for their product. Within The Netherlands, we support improvement initiatives in neighbourhoods all over the country. About 1250 organizations in the sports and culture sectors are supported. Another example is a project with Humanitas, where people are helped with their financial problems as well as supported in their home administration. A last high impact initiative to mention is a collaboration with the Refugees Organization in The Netherlands where 1500 refugees are helped to get an appropriate job.

    Internally the Rabobank has put forward an ambitious strategic plan with Digitalization as well as Data as key pillars. There is ample opportunity to make even more impact by further (digitally) optimizing our products, processes as well as IT Landscape.

    Domain Distribution

    Domain Distribution is primarily responsible for the fundamental parts of customer functionalities of app, web, digital customer journeys, CRM, integration services, output and data. About 140 squads daily work in international settings on the development as well as maintenance of these diverse components. From front-end to back-end, based on the newest technologies in the Cloud. Distribution consists of 5 clusters, each led by a senior IT Lead.

    The Team

    For the cluster CRM and Conversational Banking we are looking for an IT Lead with a passion for new technologies!

    We work in a Dev(Sec)Ops setting and are the heart of the retail chain. We have a clear mandate and are self-organized. As IT Lead you make impact by enabling the teams to work autonomously and responsibly as well as minimizing the impediments to maximize the teams’ productivity.

    Within the scope of the IT Lead are 5 to 7 Siebel and Pega teams. These teams focus on the maintenance as well as the innovation of CRM platform, features and employee cockpit.

    Job description

    As IT Lead within the domain Distribution you are primarily responsible for the IT Delivery, performance as well as compliance toward standards, information security and risks.

    With Distribution as fundamental domain of all customer processes and our structure to work in triangles with business and architecture you are expected to be an excellent stakeholder manager. Together with product owners and solution architects you will drive priorities / roadmaps to optimize the contribution to the goals of the Rabobank.

    The department in your responsibility is in transition, so you will be challenged in you change management / road manager skills on the people as well as tech side:

    • Managing the IT transition to Cloud-technologies in the CRM arena;
    • Stimulation of a true ‘Engineering Culture’;
    • Further implementation of Agile working;
    • Optimization of working with offshore teams ;

    You are part of the MT of CRM and Conversational Banking. Together with your IT Lead colleagues you enable this challenging transition for the Rabobank. You expertise and experience is put to use by making complex problems manageable and you ensure proper realisation. In short, you have impact!

    Job requirements

    The IT Lead we are looking for is driven, people oriented collaborator. A lead who is customer focussed, inspiring, impactful, keeping promises as well as courageous. Besides all that you have the following characteristics:

    • Knowledge and experience at academic level;
    • Minimum of 5 year experience in similar roles in complex IT environments;
    • Knowledge of and experience with Dev(Sec)Ops teams as well as scaled Agile;
    • Relevant experience with complex challenges, preferably in non-standard IT environments;
    • Ample experience with software development / maintenance;
    • Experienced in leading Dev(Sec)Ops teams in transition;
    • Proven affinity as well as passion for digitalization and Cloud technology;
    • Fluent in Dutch language C2-Level
    • Excellent communicator in English.
    • Strong counterpart of the business. You exhibit seniority and take a stand in difficult discussions. You optimize between the various IT and business requirements;

    You haven’t participated in the application procedure for this position before.

    Additional competences

    IT Lead CRM is a very diverse and challenging role. Therefore we would like to highlight the following competences we seek:

    • You are able to rapidly create overview for yourself, colleagues and stakeholders;
    • You keep calm and action oriented in case of incidents, calamities and setbacks;
    • You make complex problems small and manageable;
    • You are a conceptual thinker and capable of making these concepts concrete;
    • You are effective in organising your work;
    • You communicate clearly as well as concisely;
    • You have an entrepreneurial mind-set, are curious to see how others approach similar challenges;
    • You actively challenge your teams / colleagues and bring sharpness in discussions;
    • You will show a steep learning curve;
    • You are comfortable with rapid context switching

    Working conditions

    (Salary & Benefits)

    The Rabobank will enable you to become the best version of yourself. Your development is key and we invest in an environment where you will continuously learn. You will get freedom to innovate as well as to undertake. There are ample opportunities to grow and you will be actively coached to bring excellent achievements. In short: we will make you grow as professional. Besides all that you can count on:

    • A 36- of 40 hours working week;
    • A monthly salary of maximum €6.000 and €8.600 based on 40hours working week (scale 11) depending on your level of knowledge and experience;
    • A Guarantee 13th month and holiday pay 8%;
    • An Employee Benefit Budget (11% of your yearly income) which can be spent on additional days off, courses, retirement funds or income;
    • Flexibility in working times as well as working locations;
    • Collective retirement fund (Pension) with only 3,5% own contribution;
    • 100% Public Transportation (OV-Business card) compensation of commutation cost to work by train! If you choose to travel by car / motor you can choose for another compensation package.

    Application process

    Do you have what it takes to be an IT Lead? We are looking forward to you application!

    Please send us your CV plus motivation letter via application Button (before Monday 31st of January 2022) and we will get in touch with you a.s.a.p.

    Contact or questions?

    This procedure is facilitated by Jonathan Moreno Gonzalez Senior IT-Recruiter for any questions regarding to the requirement please feel free to reach out at Please keep in mind that applications via the Website Jobs portal or link on this Ad will be taken into consideration. E-mails sent directly to my e-mail or via LinkedIn will be deleted according to GDPR guidelines and not taken into consideration.

    We are much looking forward to your reaction / application!

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