International Sales Performance Coach (Position located in Utrecht, Netherlands)
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.
The International Sales Performance Coach will act as a sales expert and partner with sales representatives to help assess, measure and enhance the performance of sales generating activities in our International locations as needed. In addition, this position is responsible for training, mentoring, and coaching the sales representatives to ensure these teams are stronger and more effective.
Partner with the sales leadership team to identify and analyze opportunities of revenue generation for KnowBe4's products and/or services in support of its global business goals and monitor the sales representatives' overall effectiveness throughout the sales process
Perform on the job training for sales representatives in his or her assigned territory by drilling the sales process and providing additional training resources and assistance as needed
Assist the Training Department with all new and existing Sales Representatives as they are on or finish their training from the University with drills, tests and any other requirements
Consult, train, mentor and coach sales representatives in the assigned territory in areas that include revenue generation performance issues and overall sales effectiveness
Monitor the statistics for sales representatives in his or her assigned territory to identify any red flags affecting their performance, and recommend techniques that could help improve such performance
Evaluate sales team performance to ensure sales representatives adhere to KnowBe4's established sales policies and procedures
Inspect pipelines and accounts for any administrative errors, or mishandling of customer accounts, and recommend techniques that could help improve such performance.
Listen in on demonstration phone calls or webinars and identify areas of improvement for each individual sales representative, create coaching plans as needed.
Work in coordination with the sales leadership team and Growth to implement and successfully execute training programs developed by the CGO
Identify lost sales opportunities and work in coordination with the sales representative to employ sales techniques that can recover the opportunity
High School Diploma or GED required, and equivalent work experience
A minimum of 2 years of proven work experience in training, coaching or mentorship
A minimum of one year of demonstrated experience in managing people
A minimum of 1 years of outbound B2B sales experience (cold calling experience a plus)
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Excellent time management and organization skills
Excellent listening skills
Ability to identify the root cause of a lost sales opportunity
Ability to identify revenue generating opportunities
Strong statistical analysis skills
Strong skills in working with people
Strong skills in developing plans and drills to help sales reps
Fluency in additional languages a plus but not required
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.