Build and manage long-term, mutually beneficial relationships with our customers by understanding and translating business requirements and support and advice with day-to-day challenges.
Planon is growing and especially our International organisation. For the largest growing area, we are looking for an Application Manager. If you have experience in supporting customers with their applications and you are eager to join an international flexible team, working with worldwide major brands, get in touch!
As an Application Manager, your focus is to demonstrate your added value in maintaining the Planon application and support and advice the customer regarding functionalities, processes, and new solutions. How? By closely working with the customer, you will investigate and challenge requirements, questions, change requests, define and implement solid solutions.
No matter whether you are working on site with a client, from our office or at home, flexibility and teamwork is crucial.
Provide customer-journey consistency
Ensure continuous professional service and communication
Identify business challenges and solutions.
Manage upgrade projects
Identify and follow through on upsell opportunities
Provide support for any type of question
Manage the change and release management processes
Generate import definitions and create dashboards and reports
Continuously advice on quality improvements and new Planon features
Be the Planon eyes and ears for your customers identifying new opportunities
The Netherlands Nijmegen Customer Services - Services 3-5 years
Our mission is to deliver in-house software solutions that enable our clients to effectively solve their challenges – and that is no simple task. We are looking for a professional team-player who wants to push themselves and are passionate about their career. You possess a good blend of client facing skills and technical aptitude to analyse requirements, deploy and continuously improve the Planon software solution at our customers. In addition, you know how to build strong relationships with our clients by understanding their business processes and advising them on optimal use of the Planon application.
Our ideal candidate meets the following criteria:
A completed bachelor's degree.
At least 3 years’ relevant work experience*
Proven support and/ or application management skills with a commercial attitude
Analytical, hands-on and customer oriented
Fluent in Dutch and English
We are eager to get to know you, regardless of you level of experience. Our ideal Application Manager is an expert who enjoys sharing their knowledge with others and supporting them in an advisory role.
We all know the finish can be breath-taking, but we believe the journey creates the best memories and learning moments. The magic happens outside your comfort zone. That is why we celebrate our success in many ways – from sharing compliments and large team events to spare-time initiatives that help our people become more than just employees.
We are large enough to offer exciting career opportunities and small enough to recognise your individual contribution. You are the director of your own career.
How we improve your life at work:
Challenging projects with world-leading clients, both national and international
Meaningful training sessions that help you to fulfil your career potential
Many benefits that stimulate a healthy lifestyle
Creating ideas that genuinely add value for our clients
We offer you a good balance between work and leisure, along with an attractive and competitive salary and benefits package. View our local benefits package here: Benefits Planon
Are you able you ask the right questions to get all the essential details for an optimal managed application?
Apply now and find out how enjoyable working at Planon can be.
No agencies please. Only personal applications will be considered