Job Properties
  • Job Type
    Full-time Position
  • Category
    Research & Science
  • Languages
    English Dutch
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Hoofddorp
    • Date Posted
      July 19,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
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    • Career Consultation

    Intern Business Services | SOS desk team

    Position Summary:

    Job Profile
    Job Title – Intern Business Services
    Category – Internship
    Location – Netherlands
    Duration – 6 months (Sep 2022-Feb 2023)
    Minimum Qualifications


    • Be enrolled in a relevant study in the Netherlands (enrollment in a Dutch university is a prerequisite)
    • Have strong interpersonal skills and English communication skills, both verbally and in writing
    About FedEx Business Services
    Who we are?
    The Business Services department supports Sales team across all European countries with administrative, commercial, reporting and territory design and compensation questions and actions. The department consists of multiple teams: Integrated Sales Coordinators Europe (3 teams) Sales Operations Support desk (SOS) and Vendor Management.
    Our Mission is to deliver a consistent sales experience through best-in-class sales support.
    What do we do?
    The intern position will be assigned to the SOS desk team.
    To support the overall Sales Solutions strategy, the Business Services teams functions for our Sales as Tier 1 and Tier 2 helpdesk. SOS desk is the Tier 2 helpdesk for Europe Sales in handling cases escalated by the Tier 1 support, being the intermediate with other teams in Europe like Sales Technology, Sales Operations or the point of contact with Global support teams.
    Position Details
    Full-time internship opportunity from September 2021 to February 2022. This position will be located in Hoofddorp, Netherlands (NL)
    Under close supervision, the successful candidate will assist with the building and implementation of processes and procedures that contribute towards optimal Tier 1 and Tier 2 collaboration, cross functional knowledge sharing within Business Services, and reducing corruptive selling time and helping Sales to achieve revenue targets. Responsibilities include:

    Documenting processes/procedures; analyze effectiveness and make recommendations on process improvement. Working with Subject Matter Experts (SMEs) and other stakeholders to describe and implement new structure and processes and procedures and incorporate existing processes into full framework. Support SOS desk Manager on process Analysis Propose Business Modelling support Working closely with members of the Business Services Leadership Project management of key initiatives and activities Research and report development Research and identification of opportunities for improvement as well as making recommendations on possible innovative solutions Ensuring solutions and materials are sustainable with high usability.



    Preferred skill sets include:
    • Strong computer literacy: Microsoft Office - Word, Excel and advanced PowerPoint skills
    • Excellent communication skills
    • Fluency in English language (written and spoken)
    • Attention to detail
    • Thrives in an individual contributor role that offers autonomy
    • Equally comfortable working in collaboration with others
    • Ability to craft and execute a vision with creativity and style
    • Creative self-starter who has the ability to confidently develop new ideas that support the optimization of processes
    • Skilled in the development and presentation of insights and recommendations utilizing clean and concise communication
    • Ability to work in a deadline-orientated environment without compromising quality
    • Strong customer focus
    • Quick learner
    • Energetic, task-oriented and innovative with a positive attitude, strong work ethic and an internal desire to exceed expectations.

    Additional Information
    Posting Date: 18-July-2022
    Closing Date: 31-August-2022


    Category
    – Internship

    Location – Netherlands

    Duration – 6 months (Sep 2022-Feb 2023)

    Minimum Qualifications


    • Be enrolled in a relevant study in the Netherlands (enrollment in a Dutch university is a prerequisite)
    • Have strong interpersonal skills and English communication skills, both verbally and in writing
    About FedEx Business Services

    Who we are?

    The Business Services department supports Sales team across all European countries with administrative, commercial, reporting and territory design and compensation questions and actions. The department consists of multiple teams: Integrated Sales Coordinators Europe (3 teams) Sales Operations Support desk (SOS) and Vendor Management.
    Our Mission is to deliver a consistent sales experience through best-in-class sales support.

    What do we do?

    The intern position will be assigned to the SOS desk team.
    To support the overall Sales Solutions strategy, the Business Services teams functions for our Sales as Tier 1 and Tier 2 helpdesk. SOS desk is the Tier 2 helpdesk for Europe Sales in handling cases escalated by the Tier 1 support, being the intermediate with other teams in Europe like Sales Technology, Sales Operations or the point of contact with Global support teams.

    Position Details

    Full-time internship opportunity from September 2021 to February 2022. This position will be located in Hoofddorp, Netherlands (NL)
    Under close supervision, the successful candidate will assist with the building and implementation of processes and procedures that contribute towards optimal Tier 1 and Tier 2 collaboration, cross functional knowledge sharing within Business Services, and reducing corruptive selling time and helping Sales to achieve revenue targets. Responsibilities include:

    Documenting processes/procedures; analyze effectiveness and make recommendations on process improvement. Working with Subject Matter Experts (SMEs) and other stakeholders to describe and implement new structure and processes and procedures and incorporate existing processes into full framework. Support SOS desk Manager on process Analysis Propose Business Modelling support Working closely with members of the Business Services Leadership Project management of key initiatives and activities Research and report development Research and identification of opportunities for improvement as well as making recommendations on possible innovative solutions Ensuring solutions and materials are sustainable with high usability.

    Preferred skill sets include:
    • Strong computer literacy: Microsoft Office - Word, Excel and advanced PowerPoint skills
    • Excellent communication skills
    • Fluency in English language (written and spoken)
    • Attention to detail
    • Thrives in an individual contributor role that offers autonomy
    • Equally comfortable working in collaboration with others
    • Ability to craft and execute a vision with creativity and style
    • Creative self-starter who has the ability to confidently develop new ideas that support the optimization of processes
    • Skilled in the development and presentation of insights and recommendations utilizing clean and concise communication
    • Ability to work in a deadline-orientated environment without compromising quality
    • Strong customer focus
    • Quick learner
    • Energetic, task-oriented and innovative with a positive attitude, strong work ethic and an internal desire to exceed expectations.


    FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


    Our Company

    FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


    Our Philosophy

    The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


    Our Culture

    Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

     
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