Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Hoofddorp
    • Date Posted
      November 13,2021
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    Intern Assistant Rooms Division BUNE | FT | Central Services Office

    NH Hotel Group operates nearly 400 hotels worldwide in 30 countries all over Europe, Africa, North- and South America and is listed on the Madrid Stock Exchange. Part of NH Hotel Group are the 3 and 4 star urban NH Hotels, the flagship NH Collection hotels and the nhow design hotels. Worldwide, over 20.000 employees are focused on delivering the best service for the best price to over 16 million guests every year.
    The Head Quarter of NH Hotel Group is located in Madrid. The Central Services Office of the Business Unit Northern Europe is based in Hoofddorp. From this office we ensure that our hotels in these countries can function optimally in the areas of Purchasing, Sales, Marketing, HR and Finance. The office is easily accessible by public transportation.

    The Rooms Director from Northern Europe is responsible for several aspects regarding the Housekeeping and Front-Office departments

    • Creating and implementing new projects in the hotels
    • Maintaining and observing the quality scores
    • Communicate between the hotels and NH Headquarters.
    • Improving the procedures, manuals and scores
    • Communicate between the housekeeping companies and FO Night companies

    One of the responsibilities during the internship is the assisting. During the meetings and the hotel visits, you will assist by gathering the necessary information, plan the meeting itself, or attend to a meeting or visit. The trainee will visit the hotels in Northern Europe to support the hotels in operational questions they have.

    Projects
    Regarding the Housekeeping and Front-Office departments, there are always new projects coming up to improve or change several procedures. Examples can be:

    • New services from which the guest (and employees) can benefit from.
    • Online check-out procedure
    • 'Choose your Room'; which enables the guests to actually choose their room in the hotel
    • Improve FO procedures to speed up the check-in and check-out procedures
    • Improve Housekeeping procedures to speed up and improve the cleaning of rooms
    • Innovation and research
    • Training & Development Front-Office and Housekeeping
    • Operational processes

    The trainee supports the weekly call with all the Front-Office Managers in BUNE. The Housekeepers meetings are done per country in different languages. In order to keep up regular meetings, we cooperate with the managers themselves. By communicating with them, the meetings are most useful and can be regular.

    Week-schedule
    The weekly schedule depends on the projects we are working on. When there are no meetings or hotel visits during the week to attend to, you work from HQ Hoofddorp, or possibly from one of the hotels. During such days, you work on lists that could contain:

    • SLA Housekeeping scores
    • Attendance during meetings or calls
    • Issues on a certain aspect that a lot of hotels have, you collect the information and process this in the required template
    • Supporting the hotels in daily operational questions

    When projects are being implemented, the hotels are asked to send the required information. The communication is your responsibility between the hotels and NH Headquarters. You gather the right information, process this and forward it to the right person in HQ. Furthermore, hotels can always contact you about information or updates on the ongoing projects. If necessary, you can plan a hotel visit to meet up with the referring employees.

    What do we offer
    We understand that people make the difference, and this is reflected in the outstanding benefits we offer our employees whilst pursuing an exciting career in the dynamic hospitality industry! NH Hotel Group: a world of possibilities!

    In addition to the gross placement fee of € 500.- NH Hotel Group offers the following benefits to trainees.

    • Special employee rates: staying in NH hotels worldwide!
    • NH University: excellent training and (international) development opportunities
    • Invite family and friends to stay at NH Hotels
    • Great career opportunities!
     
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