Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
About the role
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. We provide innovative, highly customised products and standard insurance covers help to make businesses more resilient. We serve clients from over 50 offices worldwide and are backed by the financial strength of the Swiss Re Group. International Business is a major strategic growth lever for us in the coming years, with a strong focus on technology enabled expansion and growth.
To advance the development of an open industry platform for the placement and administration of International Programs Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the "Pulse & Network" proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.
The International Programs Operations team is looking for someone with a driven personality to support the service delivery activities to existing clients and support the Proposition Owner in all operational aspects to further develop the proposition.
An international Service Delivery Associate reports to the Head of Service Delivery for Pulse & Network with the key focus on service delivery and ensuring our insurer clients have the appropriate level of support, acting as the key point of contact for program implementation across the network of Swiss Re Corporate Solutions by working closely with many internal departments and external partners.
This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of International Programs.
Support the relationship with the customer by collaborating with the Proposition Owner in understanding our customer needs and making sure that the proposition is working for the customer
Service Delivery Management
Drive all program implementation activities and ensure quality, consistency and first-class service delivery in the provision of International Programs written by our Pulse & Network clients:
Facilitate transactional business and coordinate local policy and invoice issuance process using our IT Tools, including Local Policy Quality Control process
Coordinate Pre Quote/Pre Bind Processes, Service Exceptions, Issuance of endorsements between IPaaS Producing Offices and our Local Offices and Network Partners.
Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances, taking necessary actions where required by early identification of bottlenecks
Liaise with the International Network Management team to address local office under performance and/or breaches to guidelines, as well as to collect and document knowledge of individual network partners and local regulations.
Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
Collaborate with Claims and Claims Operations to ensure the efficient and timely exchange of information with the client
Support the operational set up activities, including creation and maintenance of guidelines and standard operating procedures for own and offshore team, collaborating internally to continuously improve processes and systems capabilities
Support the head of the department in portfolio monitoring and control activities
Basic knowledge of commercial Re/Insurance contracts required, ideally between 2 and 4 years of operational experience in the insurance business
Prior experience in international operations management related activities, ideally working in International Insurance Business environments as Underwriting Support or Service Hub Specialist is a strong plus
Ability to handle multiple priorities, work independently, think laterally and deliver high-quality products under pressure
Quality focused, attention to detail and solution oriented
Strong communication skills, both verbal and written. Fluent in English is a must; other languages are an asset
Goal-orientation and commitment to continuous learning
Team player willing to work in a global, distributed team
Minimum of a university degree or equivalent
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Swiss Re offers modern work models and attractive work places that allow all employees to adapt to changing work preferences and life phases.