Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      July 11,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Incident & operations manager front office (CMO)

    Taking responsibility and solving problems. It is within reach with this full-time job as Operations and incident manager in Almere. We are IT within Athlon. Getting you there.

    Your road to success

    Left or right, you have the responsibility for managing the operations and incidents front office (CMO). This tangible solution is developed by the Digital Customer Journey team and used by all of Athlon’s mobility end users. You have direct influence on the availability and usability of the MyAthlon portal and mobile apps. This means you will have freedom to provide your own thoughts and ideas and you will lead operations, resolution of issues and improvements. You can do this as an Operations and incident manager with full focus on:

    Reporting on portal and mobile apps aspects such as usage, issues and operational aspects.
    prioritizing issues based on impact and urgency.
    resolve 2nd line issues or escalate to and coordinate with 3rd line support.
    constantly tracking and improving system performance.
    user management operations, consisting of on- and off-boarding of users, including identity and access management.

    Let’s talk Athlon

    Hi there! We're Athlon. The international market leader in modern mobility solutions and part of the Mercedes-Benz Group. With a rich history of more than a hundred years, you can conclude that we have already covered the necessary kilometers. Do we take that lead for granted? Absolutely not. It makes us more ambitious to provide even better personal service to our customers. Together with around 1,700 colleagues, we are shaping sustainable mobility. We're proud of that. From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy.

    Leave it to us

    Keep the business running all the time. That is our goal within the IT domain. You strengthen as Operations and incident manager our department. Committed, open and result-oriented. This is the best way to summarize our working atmosphere. We use many different applications and services, so collaboration is an important factor within our domain. In addition, we are constantly looking at points for improvement and ways to set up our working method more efficiently. All customers, lease drivers, suppliers and colleagues rely on our systems. We arrange it, or as we like to say "Lights on! We make sure everything works well."

    " We combine the spirit of a start up company and benefit from the best practices of the Daimler mother organization. So are you ready to work fully DevOps and take a lot of proactive initiatives? Then come and join us! " –Jacco van de Vijver, Manager IT Web & App Europe.

    Motivation has four wheels

    Become the best version of yourself. Very normal at Athlon, because all our colleagues run on a healthy dose of ambition. What do you take with you as Operations and incident manager for at least 40 of hours per week? Absolutely your analytical abilities, conceptual thinking and excellent communication skills. You also have the drive to monitor and improve. In addition, you have:

    a bachelor’s degree in information technology/management.
    several years of experience in a similar role.
    experience in incident and application management.
    knowledge of Scrum and Agile.
    experience with ITSM tools like Jira, ServiceNow, and/or Remedy.

    Always on the move

    Athlon is always on the move, just like you. To grow in our rapidly changing world, we are constantly looking at how you can get the best out of yourself every day. Creating an optimal workplace that fits you is an important part of this.

    In addition to building an (international) career, as a Operations and incident manager, based on 40 hours per week, you can count on a:

    gross yearly salary up to € 61.115,- (including holiday allowance and 13th month)
    employee budget of € 494,- gross per month (this is used, for example, for a mobility scheme, extra salary, extra leave days or pension investment)
    contribution-free pension
    5 % bonus for your performance (potentially)
    thirteenth month
    holiday allowance of 8% and at least 26 vacation days
    12-month contract with the prospect of permanent employment
    an extended working from home package
    laptop and mobile phone

    Route to your new job

    So Operations and incident manager, get behind the wheel yourself. Go for taking responsibility and solving problems. How? Apply before the 14th of July. After this date, this vacancy is closed.

    Your application procedure looks like this:
    If your application fits, we will contact you for an intake over the phone.
    Are we both excited? Then a first digital interview will follow.
    An online assessment is part of the selection procedure.
    During the second digital interview, we will talk more extensively about the content of the function.
    Do we have a match? Then you will receive the proposal with the terms of employment in your inbox.

    Do you have any questions about the vacancy or application procedure? Our recruitment team is more than happy to help you via 036-5474207. We are getting you there.

    Acquisition in response to this vacancy is not appreciated.
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