REF. NUMBER: 21-0366

Our client is one of the most prestigious, fast-growing leaders in industrial construction machinery throughout Europe and Asia. With a growing international team in Almere, the company is now looking for an experienced In-House Sales Coordinator (Excavator Division) to join the company.

Job Profile for In-House Sales Coordinator (Excavator Division)
Responsibilities will include but not be limited to:

• Maintain a positive, empathetic, and professional business service attitude and appropriate communication towards dealers and third parties at all times
• Build and maintain sustainable customer-focused relationships and trust with dealers through open, transparent, and interactive communication
• Respond promptly to inquiries and requests
• Handle proactively customer complaints by providing appropriate solutions and alternatives and follow to ensure resolution
• Escalate customer complaints to internal/external stakeholders and the In-House Sales Manager where necessary
• Provide administrative sales support to the Business Managers (external sales) in order for them to improve their productivity whilst on the road thereby contributing to achieve sales targets
• Complete all the necessary administrative tasks related to (but not limited) e.g. accurate registration of orders and specifications, shipping/delivery schedules, customer complaints, insurance claims, letter of credits and credit notes, etc.
• Ensure all the necessary monthly sales invoices are completed, processed, and issued in time for the financial month’s end closing
• Look out for issues and challenges and proactively discuss them, and propose improvement ideas
• Maintain accurate dealer records
• Communicate and coordinate with internal and external stakeholders on a daily basis, regarding orders, production schedules, shipping/delivery dates, invoicing, payments, release of machines, etc.
• Support the finance department with collating and preparation of documentation necessary for issuing of credit notes/cash backs and Letters of Credit
• Follow up, monitor, and check that advance-payment invoices are paid for, prior to release of machines
• Travel regularly – visits to dealers for trainings and support, active promotion and representation of the brand at Exhibitions, Trade Fairs, Dealer Meets, Events, Open Houses and others

Candidate Profile for In-House Sales Coordinator (Excavator Division)

• Must be fluent in German and English, both written and spoken
• 2-3 years of experience in a similar role
• SAP experience is advantageous
• Able to work in a multicultural environment and aware of intercultural communication
• Excellent problem-solving and time management skills
• Strong communication skills, friendly, flexible and well-organised
• Able to multitask and perform well under pressure
• Patient and customer-focused problem solver

What Our Client Offers

• Travel costs reimbursement
• 25 vacation days per year based on full-time hours
• A challenging position in a multicultural and international company
• Pension plan
• Performance-based bonus
• An additional annual bonus
• Training sections

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.

Job Types: Full-time, Part-time