In-house Sales Coordinator (Excavator Division) - German & English
REF. NUMBER: 21-0366
Our client is one of the most prestigious, fast-growing leaders in industrial construction machinery throughout Europe and Asia. With a growing international team in Almere, the company is now looking for an experienced In-House Sales Coordinator (Excavator Division) to join the company.
Job Profile for In-House Sales Coordinator (Excavator Division) Responsibilities will include but not be limited to:
Maintain a positive, empathetic, and professional business service attitude and appropriate communication towards dealers and third parties at all times
Build and maintain sustainable customer-focused relationships and trust with dealers through open, transparent, and interactive communication
Respond promptly to inquiries and requests
Handle proactively customer complaints by providing appropriate solutions and alternatives and follow to ensure resolution
Escalate customer complaints to internal/external stakeholders and the In-House Sales Manager where necessary
Provide administrative sales support to the Business Managers (external sales) in order for them to improve their productivity whilst on the road thereby contributing to achieve sales targets
Complete all the necessary administrative tasks related to (but not limited) e.g. accurate registration of orders and specifications, shipping/delivery schedules, customer complaints, insurance claims, letter of credits and credit notes, etc.
Ensure all the necessary monthly sales invoices are completed, processed, and issued in time for the financial month’s end closing
Look out for issues and challenges and proactively discuss them, and propose improvement ideas
Maintain accurate dealer records
Communicate and coordinate with internal and external stakeholders on a daily basis, regarding orders, production schedules, shipping/delivery dates, invoicing, payments, release of machines, etc.
Support the finance department with collating and preparation of documentation necessary for issuing of credit notes/cash backs and Letters of Credit
Follow up, monitor, and check that advance-payment invoices are paid for, prior to release of machines
Travel regularly – visits to dealers for trainings and support, active promotion and representation of the brand at Exhibitions, Trade Fairs, Dealer Meets, Events, Open Houses and others
Candidate Profile for In-House Sales Coordinator (Excavator Division)
Must be fluent in German and English, both written and spoken
2-3 years of experience in a similar role
SAP experience is advantageous
Able to work in a multicultural environment and aware of intercultural communication
Excellent problem-solving and time management skills
Strong communication skills, friendly, flexible and well-organised
Able to multitask and perform well under pressure
Patient and customer-focused problem solver
What Our Client Offers
Travel costs reimbursement
25 vacation days per year based on full-time hours
A challenging position in a multicultural and international company
An additional annual bonus
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.