Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 24,2021
    • JSS
    • VISA
    • IMG_6430
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    Implementation Manager

    Hurry up! We've got a dream to build!

    BlueConic is a fast-growing SaaS startup in search of that unique individual who blends a customer service attitude with technical problem solving and project management. If you love happy customers as much as you love technology, you're going to be a great Implementation Manager. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

    The team you will join is changing digital marketing every single day – and we've got the data to prove it! In addition to ensuring successful use of our platform, which features a unique data integration and collection engine, Customer Success ensures a seamless and industry-leading experience for our customers.

    About BlueConic

    BlueConic is the market-leading customer data platform, and our mission is to liberate data, transform customer relationships, and unleash growth. Our clients use BlueConic to unify individual-level data and then use that single view across channels. Our SaaS platform is the solution for challenges marketers haven't been able to solve for years. We're headquartered in Boston and our development team works in the Netherlands. With nearly 300 brands using the platform, our work is experienced by millions.

    About the Job

    As an Implementation Manager, you will work closely with BlueConic's Customer Success Managers and Solutions Engineers to provide world-class service to our customers. You will support our customers' and partners' technical teams as they implement our best-in-class customer data platform. Your priorities are to manage a successful implementation for customers, translating customer use cases to a supporting architecture, while project managing the onboarding experience on behalf of the BlueConic account team. You will also partner with Customer Success Managers and Solutions Engineers to develop artifacts in support of an onboarding engagement. Last but not least, you will ensure that critical reporting pathways are established during onboarding so that customer use cases have clearly defined success criteria and measurement within and outside of BlueConic.

    In this role you will:

    • Fully manage customer implementation and onboarding from designing an implementation that supports the customers' uses cases, creating supporting architecture documents and other artifacts, and serving as the project manager through their onboarding.
    • Collaborate with Customer Success Managers and Solutions Engineers on customer data integrations and uniquely technical implementations.
    • Interact with some of the smartest folks in the marketing technology ecosystem and bring expertise, partnership, and empathy to those interactions.
    • Become an expert in all things customer data and BlueConic, including our personalization and recommendations engine, our mobile SDKs, the fully integrated AI Workbench, and the dozens of integrations we provide out-of-the-box.

    You have:

    • A background in computer science, a technical bachelor's degree or equivalent experience.
    • Hands-on experience working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies.
    • At least 5+ years working in a customer-facing role, such as solutions consultant, customer success, or similar – ideally with marketers and for a SaaS-based platform.
    • Proven experience leading or supporting technology implementations.
    • Experience in project management.

    You will be a great fit if you:

    • Understand how web services (APIs) can be used to send and retrieve information.
    • Have worked in the MarTech space for a considerable part of your career.
    • Love the challenge of mapping out data flows to optimize data configurations and utilization.
    • Love translating customer goals into technology implementations.
    • Have an unparalleled attention to detail.

    Reasons to join us:

    • Help build the best marketing technology product ever, period.
    • Be part of a small but fast-growing team in Nijmegen.
    • Take advantage of enormous opportunities for career advancement
    • Work with big name brands to achieve their marketing goals.
    • Enjoy a competitive salary, 28 days off, a MacBook, travel expenses and a good retirement pension.
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