Black Box is looking for an HR Shared Services Representative to join our global Human Resources team. This position will be responsible for providing customer service and assistance to employees by responding to employee enquiries, as well as providing support services to all company employees with a high degree of customer satisfaction, expertise and timeliness. This is a key role for performing activities related to Human Resources delivery including compliance, transactions, and customer service. *Essential Functions: * **
Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures, such as contracts of employment, absence management, data updates, payroll data preparation or employee assignment changes.
Responds to incoming correspondence from employees or managers for HR related enquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognises when escalation of a situation is necessary.
Maintains knowledge of organizational and departmental policies and procedures. Provides initial consultation related to HR operations and policy to employees.
Supports the HRBPL’s with any administrative duties associated with programs, practices and HR initiative implementation including global projects
Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR team and customer.
Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR team in order to develop credibility. Integrates efficiently with team members, seeking input/assistance as needed.
Additional duties as assigned
*Education Requirements: * **
Educated to degree level or A Level equivalent
*Experience Requirements: * **
Previous experience in Human Resources internal customer service and data entry essential
Prior data entry experience in an HCM platform required; experience with ADP, Oracle and People Soft strongly preferred
Must be proficient with Microsoft Office applications (Word, Excel, PowerPoint).
Other Qualifications, Skills & Certifications:
Strong communication and organizational skills required.
Fluent in English & Dutch Language
Strong interpersonal and customer service skills, with the ability to work both independently and in a team environment.
Ability to multi-task, work under pressure and adapt to change.
Must be able to manage highly confidential and sensitive information.
*What's in it for You?* ** Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region. *About Black Box* ** Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT. We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.